Job Description

Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all.

ROLE PURPOSE
The Tenant Support Worker’s primary role is to provide therapeutic supports to the residents of the Supportive Housing Programs in Nanaimo: Cornerstone Supportive Housing (285 Prideaux Street) & Nanaimo HEARTH (1300 S Island Highway).

Tenant Support Workers ensure the safety and security of the building and encourage healthy living for residents. In this collaborative, team-centered environment, Tenant Support Workers will provide support with resident programming and activities and assist Kitchen staff with meal provision as needed. Residential support, basic building maintenance, and janitorial duties are also included as part of this role.

Under the supervision and direction of the Senior Residence Worker and building management, this position participates in program development, implementation and evaluation strategies and acts as an identified contact for the building.

HOURS
• Shift Hours:
◦ Morning: 0800 - 1600, 0830 - 1630
◦ Evening: 1600 - 0000, 1630 - 0030
◦ Overnight: 0000 - 0800, 0030 - 0830
• Casual employees must be available for at least 21 shifts per month, of which seven are overnight shifts.
• If you are working full-time, or if you are a full-time student, we ask you for 15 shifts of availability per month of which five are overnight shifts (this is subject to employer or enrollment proof).

KEY ACCOUNTABILITIES

1. Provide a safe, friendly environment for residents; model communication skills, appropriate boundaries, and healthy living choices.
2. Promote healthy choices with regards to daily living and provide guidance and assistance where appropriate, including encouragement of resident personal hygiene, laundry, cooking and cleaning.
3. Encourage and support residents to live fully and independently as possible; provide emotional, organizational, and practical support.
4. Provide education and support with the management of insect and rodent issues that may arise, including providing bed bug covers treatment, safe transport and remediation of personal belongings and furniture.
5. Assist in orienting residents to Cornerstone, including providing information regarding daily operations, commitments as outlined in the Program Agreement, and protocols relating to safety, building maintenance, and daily operations.
6. Ensure the safety of residents, guests, and staff by adhering to safety protocols and procedures; act safely in response to resident disturbances, unwelcome visitors, wellness checks, critical incidents, and emergencies, contacting appropriate staff, services, or authorities as required.
7. Observe residents and document any medical, behavioural, or other issues of concern; communicate observations to relief staff and management.
8. Maintain residents’ files and related records, such as incident reports, letters and/or memos to residents, and other documentation.
9. Clean and prepare vacated rooms for move-ins according to established room cleaning protocols; conduct suite move in and move out inspections and complete requisitions for the return of security deposits.
10. Perform administrative functions related to property maintenance, such as reporting building repairs needed, facility supplies in need of re-stock, or maintenance issues to the Building Manager.
11. Perform and record light janitorial duties and keep the common areas and staff offices clean.
12. Meet regularly with the Resident Support Team and management staff.
13. Perform other duties as assigned.

EXPERIENCE AND SKILLS

• Graduated with a Diploma in a related human/social service field and one-year of related experience

• Minimum one-year related experience working with populations impacted by homelessness, substance use, and mental health challenges, developmental disabilities and/or spectrum disorders, and/or barriers to stable housing

• Experience working with First Nation communities

• A demonstrated and clear ability to respond well in crisis situations

• An understanding of providing service to people with different learning abilities

• Demonstrated ability to deal with potential violence

• Excellent written and verbal communication skills in English

• An equivalent combination of related training and experience, including lived experience, may be considered.

• Knowledge of community resources

REQUIREMENTS
• Ability to successfully complete a Criminal Records Check
• Current Emergency First Aid Certificate (please refer to the Certificates accepted in B.C. - WorkSafeBC)
• Willing to complete Food Safe Certificate (Level 1)
• Successful reference check
• Successful educational verification

COMPENSATION
As Connective is a unionized environment, the starting wage is $25.95 per hour. The wage will increase with every 2,000 hours worked up to a maximum of $29.76 per hour

Important: Candidates must be legally authorized to work in Canada, observe their weekly hours limit if under a temporary or study visa, and provide proof of eligibility if selected for the role.

WHAT WE OFFER?
• Committed Living Wage Employer
• 2022, 2023 and 2025 Canadian Nonprofit Employer of Choice Award from NEOC
• 2023 High-Performance Culture Award from Supporting Lines
• Competitive benefits package, including health, wellness, and pension plan
• Career and personal development, with the ability to grow in a diverse range of programs and departments
• Access to a range of staff mental health supports, including an in-house counsellor, Employee Family Assistance Program, and Critical Incidents Stress Management
• Access to On-Demand Pay to withdraw earned wages before payday
• Connective is part of a portability program where employees moving from a CSSEA-member employer to Connective will port their service hours for vacation and wage purposes (within last 12 months)

INCLUSION
At Connective, we value and accommodate unique differences to ensure that our staff have the opportunity and are supported to thrive. To build a strong and representative workforce, we strongly encourage applications from BIPOC, LGBTQ2S+ people, immigrants, and people with disabilities or other marginalized communities.

For more information on Connective’s services and locations, visit our website at https://connective.ca/