Job Description

Ko wai mātou – Who we are

At The Warehouse, we believe in fostering a supportive and inclusive work environment. Our commitment to sustainability, ethical sourcing, and community support reflects our core values. We're proud to be making a positive impact on our planet and local communities.

Te kaupapa o te tūranga – About the role

This is a casual role with no fixed hours of working

We are seeking enthusiastic and customer-focused individuals to join our team as Casual Team Members in Kaikohe, New Zealand. This is an excellent opportunity to be part of a dynamic, supportive team where no two days are the same. As a Casual Team Member, you will work across various departments, interacting with customers and contributing to the smooth operation of our organisation. This role offers tremendous variety, meaningful customer engagement, and genuine opportunities to develop your skills and progress within our business. We are looking for reliable team players with a positive attitude who are proactive in assisting customers and collaborating effectively with colleagues. • Deliver exceptional customer service by engaging with customers, responding to product queries, and providing knowledgeable assistance

• Work flexibly across different departments and store areas, adapting to daily operational needs • Maintain a well-organised and clean store environment, paying attention to detail in all tasks • Assist with stock management, including receiving, checking, and displaying merchandise • Operate till systems accurately and process customer transactions efficiently
• Support colleagues in delivering a seamless shopping experience through collaborative teamwork • Undertake physical tasks including standing for extended periods, climbing ladders, and handling stock safely • Demonstrate resilience and problem-solving skills when addressing customer concerns or operational challenges • Contribute to a welcoming, inclusive atmosphere that reflects our organisation's values

Qualifications

• Positive attitude and genuine enthusiasm for delivering excellent customer service • Strong communication and people skills, with the ability to interact confidently with diverse customers • Reliability and punctuality, with a flexible approach to casual working arrangements • Willingness to learn and develop new skills across various retail functions • Ability to work both independently and collaboratively as part of a team
• Physical capability to stand for extended periods, climb ladders, and undertake some heavy lifting safely • Basic numeracy skills for handling transactions and stock management
• Adaptability and resilience when managing multiple tasks and changing priorities • Desirable experience in a customer-facing role such as retail or hospitality, though this is not essential • Organised approach to work with attention to detail in all responsibilities • Inclusive mindset and empathy when working with colleagues and customers from diverse backgrounds

Additional Information

Tā mātou tāpaetanga – What we offer

• Team Card: Access to discounts across our brands.
• Birthday Leave: To celebrate your special day, you're entitled to a day of paid leave each year!
• Here for Good Leave: To do good in your community you'll have one day of paid leave every year!
• Career Progression: an excellent stepping stone into other internal opportunities.
• Plus loads more!