Job Description

Overview

• Hourly Rate $37 per hour, casual engagement with work offered on an ad hoc, as-needed basis
• Work in a modern office building in Melbourne’s CBD on Franklin Street, within walking distance of the Queen Victoria Market and close to public transport
• Our values: Passion | Impact | Inclusion | Integrity | Courage | Imagination

About RMIT University Pathways (RMIT UP)

RMIT UP, owned by RMIT University, provides education solutions for students, academics, and professionals in Australia and globally.

Our mission is to offer transformative learning experiences and pathways that open global opportunities, guided by RMIT’s values of inclusion, imagination, integrity, courage, passion, and impact. We place student and customer experience at the forefront of everything we do.

Our key programs include Foundation Studies, English Language Pathways (ELP), language testing, and Informit, a leading research database focused on Australasian content.

About the role 

As a Casual Student Services Assistant, you’ll be an important first point of contact for students, staff and visitors at RMIT University Pathways (RMIT UP). You’ll provide friendly, professional and responsive customer service across our front-of-house operations.

You’ll respond to student enquiries in person, by phone, email and through our Student Management Platform, providing accurate information and connecting students with the right services and support when needed. You’ll also assist students with routine forms, appointments and navigating relevant systems and resources.

When things are quieter at reception, you’ll support the Student Services team with routine administration, data entry and maintaining accurate student records. You’ll work closely with colleagues across Student Services to help create a welcoming, inclusive and positive experience for our students.

This is a casual opportunity that would suit someone who enjoys working with people, is organised and reliable, and can adapt to the changing needs of a busy student-facing environment.

About You 

You’re a friendly, approachable and service-focused person who enjoys helping others and creating positive experiences. You’ll be confident communicating with people from diverse cultural, linguistic and educational backgrounds and know when an enquiry can be handled directly and when it needs to be referred or escalated.

You’ll bring:

• Strong verbal and written communication skills and a professional, welcoming manner.
• A genuine commitment to providing high-quality customer service.
• Good organisation, attention to detail and the ability to manage routine tasks accurately.
• The ability to learn new systems, processes and procedures with training and support.
• Basic computer skills, including Microsoft Office, email and online systems.
• The ability to work collaboratively and contribute positively to a team environment.
• An understanding of the importance of privacy, confidentiality and professional boundaries.
• Reliability, punctuality and flexibility to support changing student and front-of-house needs.
• A current Working with Children Check, or the ability to obtain one before commencing.

Previous experience in customer service, reception, hospitality, retail or another people-facing environment would be highly regarded. Experience working or studying in an education or multicultural environment would also be an advantage.

What we offer you 

We value our people and are committed to providing a supportive, inclusive, and rewarding work environment. As part of our team, you’ll enjoy:  

• Exclusive employee discounts at leading retailers.  
• Access to professional development training via LinkedIn Learning. 

A positive workplace culture with a staff reward program, and an Employee Assistance Program (EAP)

To Apply  

• Please submit your CV and a cover letter addressing your suitability for this position by clicking on the ‘Apply’ link. Cover letters should be addressed to HR. 
• Email HR: applications.rmit.up@rmit.edu.au (Please note: Applications will NOT be accepted via this email. To apply, submit your application via our website’s careers page www.rmit.edu.au/up.) 
• Please note that we review and interview applications on a rolling basis, so we encourage you to apply as soon as possible rather than waiting until the closing date. 
• For more details, refer to the Position Description:  http://www.rmit.edu.au/content/dam/rmit/au/en/careers/position-descriptions/pd-casual-student-services-assistant-2026.pdf

Pre-employment Checks: Appointment is subject to a successful Working with Children Check and National Police Check. 

Our Commitment to Inclusion 

At RMIT UP, we foster a culture of safety, wellbeing, and inclusion, ensuring everyone feels valued and respected. We embrace diversity and treat all individuals with fairness, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspectives, or experiences. 

We are an equal opportunity employer committed to being a child-safe organisation. We actively encourage applications from all sectors of the community, including Aboriginal and/or Torres Strait Islander candidates. 

As a Disability Confident Recruitment Team, we are happy to adjust the recruitment process to meet accessibility needs. Please contact us at applications.rmit.up@rmit.edu.au with your preferred communication method, and we will be in touch to discuss your requirements. 

Read our Child Safety Policy: Child Safety Policy 

We are a Circle Back Initiative Employer – we commit to responding to every applicant. 

Applications Close

25 Sept 2026 11.59 pm

RMIT Up is a successful provider of a range of education solutions supporting lifelong development goals to students, academics and professionals located in Melbourne and overseas.

Our people are integral to the success of our Company. We are experienced professionals who are committed to providing the highest standard of service and support to our clients and colleagues. At RMIT Up we offer a friendly, supportive and flexible working environment and culture with a range of employee benefits including access to health and wellbeing services and discounts, discounted travel, professional development opportunities and more.

In line with RMIT University’s commitment to a safe, respectful and inclusive environment, from 1 January 2026, the University will also consider gender-based violence (GBV) risk factors as part of our recruitment processes. All applicants will be required to complete a gender‑based violence declaration in accordance with the National Higher Education Code to Prevent and Respond to Gender-based Violence. Preferred candidates will also be required to undertake relevant pre‑employment background checks, including Working With Children Checks. Information provided will be treated confidentially and considered only for its relevance to the role and RMIT’s safety obligations.