Job Description

Looking for a role that fills your cup? Good news, T2 Tea is looking for Stockroom Assistant to join its brand new team at T2 Sydney Westfield.

This isn’t just retail. It’s an immersive tea experience. If you love creating memorable experiences, sharing stories, and connecting with customers with the perfect brew, this is the role for you.

About Us

We’re T2, a tea brand known for its delicious tea made with premium, sustainable ingredients. Every day, we love to excite our customers by inviting them into our world of tea, online and in our retail stores across Australia and New Zealand.

Like our teas, our people are unique and diverse. We believe every team member brings different experience and skills to each role which is invaluable to T2. In return we provide training, incentives and encourage an inclusive culture through our policies and initiatives.

Today, we’re part of LIPTON Teas and Infusions, the world’s largest tea business. For our team, this connection opens opportunities to build global relationships, expand your career globally and participate in global programs and industry-leading initiatives.

We’re also proudly B Corp Certified, get to know more about us at: https://www.t2tea.com

About the role

Support the Stockroom Lead and Store Management team to keep the heart of our Sydney Westfield store running smoothly. From receiving deliveries and replenishing the sales floor to fulfilling online orders, you’ll help make sure every customer can discover, explore and take home the T2 products they love. You’ll bring pace, accuracy and care to our stock operation, helping create a store experience that feels organised, vibrant and unmistakably T2.

Key responsibilities

• Receive, check and process incoming deliveries with accuracy, urgency and care.
• Keep the stockroom clean, organised, secure and aligned to T2 standards, so the team can work confidently and efficiently.
• Replenish and restock the sales floor, helping keep our shelves full, inviting and ready for customers to explore.
• Check invoices, transfers and stock documentation carefully to help keep inventory records accurate.
• Process stock movements, consolidations, faulty items and transfers in line with company procedures.
• Pick, pack and action online orders accurately and within required timeframes, bringing the T2 experience to customers beyond the store.
• Support daily online order collection and communicate any stock adjustments clearly and promptly.
• Assist with stocktakes, pre-counts and checks to support accurate inventory results.
• Spot stock discrepancies, missing orders or stock issues early and escalate them with a solutions-focused mindset.
• Follow safe work practices, report hazards and complete required WHS training to help keep our team and customers safe.
• Work closely with the Stockroom Lead, Store Manager and wider store team to deliver a connected, customer-led store experience.
• Join team meetings and product sessions, building your knowledge of our teas, tools and rituals.

About you

• Experience in a stockroom, warehousing or retail environment is preferred
• You bring energy, reliability and a strong work ethic, working at pace without compromising accuracy.
• You have sharp attention to detail and a methodical approach that helps keep stock flowing smoothly.
• You’re punctual, dependable and able to commit to casual shifts, including out-of-hours stocktakes when required.
• You’re team-first, curious and genuinely excited by the T2 brand, our products and the experience we create for customers.

Life at T2

• Competitive salary with bonus earning potential with T2’s monthly sales incentive program.
• Enjoy a 50% discount to spoil yourself, plus endless cups of tea.
• Get recognition and rewards. T2 celebrates our teams contributions through our Moment Makers program, featuring exciting prizes.
• Volunteer leave day per year with a purpose aligned organisation.
• Workplace policies with impact: Gender equity policy, Equitable remuneration policy and Flexible working arrangement options
• Employee Assistance Program (EAP).

About the application process

Don’t feel like you meet every single requirement? Still apply! We’d love to receive your application if most of your experience matches and you think you’ll thrive in this role.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

No agencies please – we have this one brewing in-house.

Sounds like your cup of tea? Apply now!