Job Description

Be part of our journey...

Location: St Mary's Stadium

Hours: As and whenrequired(Including evenings, weekends and matchdays)

Contract Type: Casual

Criminal Record Check: DBS Standard

What is the role?

As a Casual Safety Steward, you will play a crucial role in ensuring the safety and enjoyment of all visitors to St Mary's Stadium on match days and during other events.

What will you be doing?

You willbe responsible formaintaininga safe and secure environment, providing excellent customer service, and responding effectively to any incidents.

Key responsibilities will include:

• Bea friendlyand helpful point of contact for all visitors and staff.

• Support withpre-event checksto ensureall facilities are safe and compliant.

• Monitor crowd behaviour andreportany potential risks or issues.

• Direct spectators and staff to their seats, facilities, and exits

• Respond to incidents, emergencies, and customer queriescalmly and professionally, following established procedures.

• Assistwith the safe evacuation of the stadium or specific areas ifrequired

• Enforce stadium rules and regulations, including those related to anti-social behaviour and prohibited items.

• Report any suspicious activity, unattended items, or hazards

• Workas a teamwith stewards, security, and emergency services.

• Attend pre-event briefings and de-briefings asrequired

Is this you?

• A clear and effective communicator

• An ability to remain calm in challenging circumstances.

• An ability to produce clearwell writtenincident reports.

• A team player who shows a willingness to go the extra mile toassistsupporters.

• In some stewarding positions,previousexperience may berequired

Applicants who do not currently hold a Level 2 Certificate in Spectator Safety must complete a course to obtain the qualification.

How thisbenefitsyou… 

If you are successful, you can look forward to ahealthy benefitspackage; 

• Competitive hourly rate

• Learning & development opportunities

• Fully funded qualification in Spectator Safety

• Collaborative & inclusive working culture.

How can I apply? 

Just click on the apply button, enter yourdetailsand answer a quick pre-screening questionnaire, then attach your CV. 

What’snext? 

Our recruitment process is as follows:

• Application– If your application is successful, you will be invited to a group interview

• GroupInterview–Toassess your suitabilityfor working in busy situationsand engaging with others.

• Pre-Employmentchecks– If your interview is successful ,you will need to complete a Standard DBS check, provide evidence of your right to work in the UK andsupply suitable references.

• Induction– You will get to know the stadium and relevant processes

• Matchday–Once everything above is complete, you will work your first matchday!

• Beyond– Within the first6-12 months you will complete your Level 2 Certificate in Spectator Safety Once you have this you can work your way up the team, go on to do your Level 3and develop into a Stand Manager if you wish to do so.

We are committed to safeguarding and promoting the welfare of children, young people and adults at risk and we expect everyone to share this commitment. You willbe requiredto adhere to all relevant policies and uphold the Club’s commitment to safeguarding children, youngpeopleand adults at risk and to ensure that Southampton Football Club is free from discrimination and harassment.

The post holder willdemonstratea strong commitment to equality, diversity, and inclusion, supporting the organisation’s strategic aims to remove barriers and address inequality. You will play an active role in promoting an inclusive, discrimination-free environment that ensures fair access to opportunities and resources. This includes fostering a culture of dignity, respect, and belonging where everyone is empowered to contribute, perform, and reach their full potential.