Job Description

Engagement: Casual position offering variable hours on a flexible basis

Location: The City Ground, Nottingham, NG2 5FJ

Department: Retail

Reporting to: Store Manager

Closing Date For Applications: 18th September

About the Role:

To assist customers with purchases in store and over the telephone offering the highest levels of customer service all the time working to maintain high store standards.

Key Tasks and Responsibilities:

• Serve and advise customers and help to find the goods they want.
• Handle payments by cash or card.
• Professionally handle complaints, even when working with difficult situations.
• To exceed customer expectations by going the extra mile in unique situations.
• Ability to demonstrate a friendly style and work effectively under pressure.
• Advise on the availability of stock and any special promotions.
• Give information on products and prices.
• Replenish stock and make sure goods are attractively displayed.
• Shirt printing.
• Some warehouse duties during peak periods: picking and packing products with accuracy, arrange customer orders and deliveries, comfortable to take inbound calls to process orders and deal with queries and complaints.

What are we looking for:

• Be able to work as part of a team
• Ability to listen carefully and effectively communicate with different types of customers
• Enjoy working with the public
• Have a polite, helpful manner
• Be confident when dealing with difficult situations
• Have basic mathematical skills, for dealing with payments and stock checks
• Be comfortable using computerised equipment such as tills and data entry systems
• Have plenty of stamina
• Be flexible and adaptable
• Be reliable and trustworthy
• Ability to work under own initiative
• To have a strong work ethic
• Desire to achieve in the role
• An understanding of what exceptional customer service is

Forest For Everyone

We aim to create a culture which embraces and celebrates our differences, enables individuals to feel comfortable, maximise their potential and eliminate discrimination.

Nottingham Forest Football Club is an equal opportunities employer and welcomes applications from all suitably qualified persons, regardless of age, disability, gender, gender reassignment, marital / civil partnership status, pregnancy / maternity leave, race, religion/belief, sexual orientation, or any other legally protected characteristic.

Nottingham Forest Football Club is a signatory of the FA’s Football Leadership Diversity Code. We are committed to developing policies to promote equal opportunities and diversity within our workforce. To monitor our progress against these commitments, we Invite all applicants to provide diversity data during the application process.

Disability Confident Committed Employer

We are a Disability Confident Committed employer. We encourage applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application.

If you are likely to meet the definition of being a "disabled person" according to the Equality Act 2010, you may be eligible to apply for an interview via the Disability Confident Scheme - please indicate this in your application form below. The information you share with us about your health or disability will not be used in recruitment selections.

Our Commitment to Safeguarding

As part of the Club’s commitment to safeguarding, the successful applicant may be required to undergo a Disclosure Barring Service (“DBS”) check or an enhanced DBS check. The results of a DBS check will be considered on an individual basis, and the Club will act in a proportionate manner when deciding whether or not to proceed with the appointment.

An FA Enhanced DBS disclosure is required for all relevant new appointments to the Club. Individuals will be asked to declare any convictions, cautions or reprimands, warnings or bind-overs that may have been incurred. The Club reserves the right to carry out risk assessments where content has been disclosed on a DBS disclosure if it feels that it is relevant to the job requirements. Failure to satisfy the Club and the PL's safeguarding requirements may lead to the job offer being withdrawn or, if they have already started employment, summary termination of the employment.

Health and Safety

Nottingham Forest is committed to maintaining a safe and healthy working environment for all employees, contractors, visitors, and guests. All employees are expected to comply with company health and safety policies, procedures and risk assessments, use equipment and PPE correctly and report any hazards, accidents and near misses. Appropriate training will be provided to ensure everyone understands their health and safety responsibilities.