Job Description

We're looking for Casual Receptionists to join our TotalFusion Platinum Newstead team!

📍 Location: TotalFusion Platinum Newstead

🕒 Employment Type: Casual | Multiple positions available

📅 Availability: Weekday and weekend shifts (mornings, evenings, and mid-day)

Step into a role where premium service meets purpose. At TotalFusion Platinum Newstead, we don’t just welcome members, we elevate their entire experience. As the face of our brand, our Reception Team delivers seamless service, sharp attention to detail, and a genuine passion for health and wellness. We’re currently expanding and on the lookout for energetic, polished, and dependable individuals to join our high-performing customer service team.

Your Role:

As a key point of contact for our 6,000+ members and guests, you’ll be responsible for:

• Greeting and engaging members with warmth, energy, and professionalism

• Managing bookings, member check-ins, retail sales, and phone/email queries

• Supporting our wider wellness, spa, and fitness departments by ensuring smooth, efficient front-of-house operations

• Maintaining an immaculate presentation of the reception area and shared spaces

• Responding calmly and confidently to member needs or issues

Who You Are:

• You thrive in a fast-paced, premium environment

• You’re naturally organised, proactive, and people-focused

• You bring a high standard of personal presentation and communication

• You’re a team player who owns your role and takes pride in exceeding expectations

• Previous experience in customer service, front desk, hospitality or wellness is highly regarded, but energy, attitude, and reliability matter most

What You’ll Love:

• Discounts on spa treatments, wellness therapies, café, and retail

• The chance to grow with a leading wellness brand in a stunning flagship location

• A supportive, ambitious, and values-led team culture

• Flexible scheduling across weekdays and weekends

Apply Now:

If you’re passionate about delivering exceptional service and want to be part of a brand redefining health and wellness, we’d love to hear from you. Submit your CV and a short cover letter introducing yourself today!

NOTE: *Only applications in PDF format will be reviewed and considered*