Job Description

We are hiring for a Casual Food and Beverage Waitperson in Club Lounge

Based at The Sheraton Grand London Park Lane Hotel - a Grand Experience Crafted in Mayfair.

Rewards for work…. Benefits for your lifestyle

• Part of Marriott International, the largest hospitality brand in the world - this means national and internal promotion opportunities for the right candidates. The sky is your limit here
• World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family.
• Work alongside some amazing talent - award winning, experienced hospitality professionals
• Discounted room nights & food and beverage - because your well-being means so much
• Complimentary laundry, free meals on duty
• Access to fabulous and flexible benefits to help you in and out of work
• Eligible for Service Charge

Your place of work, what to expect

Located within the iconic Sheraton Grand London Park Lane, the Club Lounge offers an exclusive retreat for guests seeking elevated comfort, personalised service and a refined hospitality experience in the heart of Mayfair.

Designed to provide a seamless blend of relaxation and convenience, the Club Lounge welcomes guests throughout the day with complimentary breakfast, light refreshments, evening canapés and premium beverage offerings in an elegant and contemporary setting. Our team is dedicated to delivering attentive, personalised service, ensuring every guest feels recognised, valued and cared for during their stay.

From warmly welcoming guests and anticipating individual preferences to maintaining the highest standards of presentation and service excellence, the Club Lounge team plays a key role in creating memorable experiences that reflect the Sheraton brand's commitment to hospitality. With a focus on professionalism, attention to detail and genuine guest engagement, the Club Lounge is the ideal environment for hospitality professionals who are passionate about delivering exceptional service and building meaningful guest connections.

As part of one of London's most prestigious hotels, the Club Lounge offers a rewarding opportunity to work within a high-performing team committed to excellence, creating a sophisticated and welcoming atmosphere for guests from around the world.

Your day to day

• You will provide exceptional, personalised service to Club Lounge guests, ensuring a welcoming, comfortable and memorable experience throughout their visit.
• You will support the smooth day-to-day operation of the Club Lounge, working collaboratively with colleagues to deliver high standards of hospitality across food and beverage service.
• You will maintain excellent presentation of the lounge environment, ensuring cleanliness, organisation, product availability and service standards are consistently upheld.
• You will proactively assist guests with food and beverage requests, replenish lounge offerings, and anticipate guest needs to enhance their overall experience.
• You will follow company policies, health and safety requirements, and operational procedures while supporting colleagues and the wider Food & Beverage team as required.
• You will contribute to creating an exclusive and professional lounge atmosphere that reflects the brand's service standards and commitment to guest satisfaction.

Supporting all F&B outlets

As part of our wider Food & Beverage team, colleagues may also have the opportunity to support other outlets and events across the Sheraton Grand London Park Lane. This allows team members to broaden their experience, develop new skills and gain exposure to a variety of service styles within one of London's most prestigious hospitality environments.

What we’re looking for

• A genuine passion for delivering intuitive, personalised service and creating memorable guest experiences.
• Exceptional attention to detail, with the ability to consistently uphold the highest standards of presentation and service delivery.
• Strong interpersonal and communication skills, with the confidence to engage with a diverse, high-end and discerning international clientele.
• Ability to anticipate guest needs, resolve requests proactively, and exceed expectations in a fast-paced luxury environment.

One to two years of experience in a luxury hospitality, fine dining, F&B, or high-end guest service environment is highly desirable.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.