Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Set in the heart of the City, overlooking Tower Bridge and the Tower of London, Tower Bridge is the starting point for discovering London’s historic past, alongside its exhilarating present. As impressive inside as out, this famous five-star hotel remains the centre of attention, as a new chapter begins in its history. This beautiful grade II listed building and former HQ of the Port of London Authority has 100 rooms, 41 residential apartments of which 31 units are in a FS run transient rental program, a stunning ballroom which has hosted the inaugural Reception of the United Nations, 5 meeting rooms, a stunning destination spa with 8 treatment rooms, hammam, steam, sauna and swimming and vitality pool, and a fantastic Food and Beverage offering including Cooper's Cut (Modern Steakhouse), Mei Ume (Chinese/ Japanese cuisine) and Rotunda (all day dining, afternoon tea & bar)

Casual Evening Turndown Attendant

Four Seasons Hotel London at Tower Bridge

At Four Seasons, exceptional guest experiences are built on attention to detail, care, and a commitment to the highest standards. Our Housekeeping team plays a vital role in creating a welcoming and comfortable environment, ensuring every guest room reflects the quality and luxury for which Four Seasons is renowned.

Four Seasons Hotel London at Tower Bridge is seeking a Casual Evening Guestroom Attendant to join our Housekeeping team.

The role

As a Casual Evening Guestroom Attendant, you will be responsible for servicing guest rooms during the evening, ensuring they remain immaculate, well stocked, and ready for our guests to enjoy throughout their stay.

You will play an important role in maintaining room standards, completing evening refresh services, and responding to housekeeping requests while delivering the thoughtful and personalised service expected at Four Seasons.

What you will do

• Complete evening refresh and turndown services in guest rooms, along with cleaning checkout rooms as required
• Replenish amenities, towels, linens, and guest supplies
• Maintain exceptional standards of cleanliness and presentation
• Respond promptly and professionally to guest requests
• Report maintenance concerns and room defects where identified
• Ensure housekeeping pantries and service areas remain organised and fully stocked
• Work closely with the wider Housekeeping team to support hotel operations
• Uphold Four Seasons service and quality standards at all times

What we are looking for

• Previous housekeeping experience within a hotel environment is preferred
• Strong attention to detail and commitment to quality
• Excellent organisational skills
• Professional presentation and positive attitude
• Ability to work independently and efficiently
• Good spoken English
• A genuine passion for hospitality and guest service
• Right to Work in the UK

What to expect

• Casual role with shifts offered based on business needs
• Primarily evening shifts
• Flexibility required across weekdays, weekends, and public holidays

What we offer

• £13.12 per hour plus service charge based on hours worked
• Flexible casual working arrangements
• Excellent training and development opportunities
• Complimentary meals while on duty in Pepys Cellar, with refreshments available throughout the day
• Opportunity to build experience within a global luxury hospitality brand
• Uniform with complimentary professional dry cleaning
• Access to Wagestream for greater pay flexibility and discounts
• Employee recognition programmes
• Annual themed team events and regular social, charitable, and sporting activities

Join our Housekeeping team

If you are passionate about delivering exceptional standards, enjoy creating memorable guest experiences behind the scenes, and are looking for flexible evening work within a luxury hotel environment, we would love to hear from you.

We look forward to receiving your application.