We are seeking highly motivated Casual Dispatcher for one of Automotive client based in Woodstock, Ontario.
The Communications Team Member [C/TM] is a critical member of the Emergency Response Team [ERT] and is responsible for all aspects of Security and Fire Services Communications throughout the duration of their shift.
The C/TM reports directly to the Security Assistant Manager [S/AM] and is responsible for the following:
• Answer emergency calls to identify nature and urgency of the request, process and dispatch ERT to Fire/Medical/Spill emergency situations in accordance with Emergency Response Standard Operating Procedures [ERSOPs].
• Operation of the Fire Panel to co-ordinate First Stage, Evacuation, Workplace Violence and Tornado alarms as well as plant wide communications where required.
• Co-ordinate ERT response with local Emergency Services.
• Complete Fire Panel system by-passes and register impairments with Fire Monitoring Canada.
• Monitoring and Operation of CCTV system, reviewing footage and assisting investigations as directed by Securitas Management or Client.
• Utilizing mass-notification system to provide situational awareness to relevant stakeholder’s dependent on situation.
• Monitoring of Security access control systems, including system administration and alarm monitoring of doors, access points and swipe readers.
• Fully familiar with radio use, call signs, 10 codes, phonetic alphabet and always use proper radio and phone etiquette.
• Maintain accurate account of shift activities and incidents utilizing dispatch and incident reporting software and daily shift report.
• Assist with scheduling related tasks including coverage calls as directed by Securitas Management.
• Daily/Nightly filing of all appropriate paperwork.
• Daily statistics inputting
• Comply with all Post Orders, Standard Operating procedures [SOPs], ERSOPs and TMMC policies.
• Complete all training, projects, additional duties and functions as directed by Securitas Management or Client representative.
Qualifications:
• Grade 12 or equivalent.
• Valid Ontario Security Guard License
• Post-Secondary college certificate in Emergency Telecommunications, or a combination of education and experience deemed equivalent, or
NFPA 1001 Fire Fighter Level I & II from a recognized College.
• Valid G class Driver’s License.
• Standard First Aid Certificate issued by Red Cross (achieved within 1 year prior to applying for post and is to be maintained).
Requirements:
• Mental Health First Aid Certificate issued by recognized provider to be completed within 3 months of commencement of post.
• Must be able to use a computer and operating controls along with various security software applications.
• Must be able to display clear and quick thinking to resolve problems whilst being able to withstand stress and stay cool under pressure.
• Ability to communicate calmly and clearly whilst on the phone with an ability to analyze and summarize information accurately.
• Ability to multitask.
• Competent in the use of Outlook, Excel, Word, Lenel and PowerPoint.
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Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.
Securitas knows Security. It is our only business. As The Leader in Protective Services, we invest in people, knowledge and technology to deliver customized, cost-effective and class-leading solutions. Our parent company, Securitas AB, is a global company headquartered in Stockholm, Sweden and employs over 370,000 people in 58 countries. Securitas USA, and its 95,000 employees and more than 500 branch managers, is the most locally-focused security company in the United States.
With a 91% customer retention rate, Securitas is the only organization capable of providing security expertise and solutions across the Six Pillars of Protective Services; specifically: On-Site, Mobile, and Remote Guarding; Electronic Security, Fire & Safety, and Corporate Risk Management. Through our class-leading Securitas Operation Center and by leveraging the largest Mobile footprint in North America, Securitas is now also delivering Integrated Guarding, a customizable and cohesive security solution.
Interested in joining Securitas? Every day more than 10,000 organizations around the world rely on Securitas professionals to keep their human, property and intellectual assets safe and secure. Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. We offer a broad range of employment opportunities, including security professionals, branch managers, business development staff, and a wide variety of management and leadership roles. Our core values are Integrity, Vigilance and Helpfulness. If you live by these values, we’re looking for you to join us!
