Job Description

POSITION SUMMARY

As a Bartender at St Pancras, you are responsible for delivering a five star beverage service. Our guests visit us with expectations attentive yet relaxed service where your personality and professionalism are delivered in equal measures. The reality of your role and the responsibility you hold is that you can either make or break a guest experience depending on the service you provide. Product knowledge, menu knowledge and the right amount experience are absolutely essential for you to be successful in your role. We’re in the business of going above and beyond to create memorable moments for our guests and your role is key in executing this with every guest interaction

Extraordinary Operations

• Every order taken, recommendation made, beverage pairing suggested, reflects your knowledge, experience and ultimately your own reputation as an Bartending professional.
• Every guest interaction should be personalised and specialyou can make this happen by taking ownership of each guest interaction, listening for cues and following up on cues to deliver a memorable experience.
• If the guest asks for something, the phrase ‘that’s not my job/ that’s not in my job description’ doesn’t apply here or in any department in the hotel.
• There is no such thing as ‘no’ when it comes to a guest request- do what you need to do to meet request (engage with other colleagues, departments, expertise) or at the very least, find alternatives to present back to the guest when all other options are exhausted.
• If you’re not feeling happy about something, you firstly need to take ownership to fix it. Try to resolve this yourself and then if you need to, speak to your department leader/HR.

Extraordinary Services

• Deliver an extraordinary guest service – personalised, fun, engaging, caring, attentive.
• Deliver and support the hotel and brand’s service standards at every moment, including knowledge of the hotel, it’s history, the Navigator and the daily RWAY.
• Attend and actively participate in all required training sessions including shift briefings, menu tasting etc. There will be regular knowledge tests to be sure your knowledge is where it needs to be in a five star environment.
• You are a role model for service and hospitality ensuring every guest is satisfied and will talk about their experience for years to come.
• You are responsible for operating within Marriott International’s policies and procedures and ensuring that you sign off the relevant declarations should cash, key or card handling become a regular part of your role.

Extraordinary People

• Work as a strong and committed team member and colleague, as well as proactively nurturing all relationships.
• Remember, it is your job, and if you are deliberately unhelpful, it means one of your colleagues will have to pick up the pieces.

Extraordinary Innovation

• Proactively contribute ideas and share creative solutions to make St Pancras the best possible workplace and destination of choice for our guests.
• Proactively problem solves and seeks to provide solutions along with any identified issues- whilst you may not be able to fix everything, coming with ideas as to how can help to speed things up!

Human Resources

• Support all new team members by sharing knowledge, experiences, St Pancras Stories.
• Use all available on the job training tools to ensure you are up to date with the most recent and relevant information.
• Participate and support managers and supervisors in the performance appraisal process, providing feedback as needed and taking ownership for your own performance and development.
• Establish and maintain open, collaborative relationships with ALL team members.

Finance

• Whilst you may not be responsible for a multi-million pound operation, you are responsible for its reputation!
• You are responsible for operating within Marriott International’s policies and procedures and ensuring that you sign off the relevant declarations should cash, key or card handling become a regular part of your role. You’ll need to know your stuff
• Product (food & beverage), menu, operational, food hygiene, service knowledge is essential
• Knowledge of the overall hotel operations is essential for this role to understand the part you play in the wider guest experience.
• You must be proactive in learning new bar trends, skills, beverage items and bringing ideas to the table to continue drive creativity on the bar.
• Our guests must receive a consistent level of service the first, second and fifth time they visit any of our F&B outlets – if you do not keep up to date with changes within the department, you will not be able to successfully execute this.
• Knowledge of Health, Safety and Hygiene (sanitation, cleanliness)
• L2 Food Hygiene is preferred and you should work towards achieving this if you don’t hold a certification already
• Attendance at Monthly departmental meetings and 1:1’s is essential for you to have the knowledge you need in your role

You’ll be expected to deliver on the following

• Deliver an exceptionally high standard of five star luxury lifestyle service for every guest interaction.
• Attitude, grooming standard, body language and tone need to be positive, supportive and on brand at all times.
• You are expected to deliver service to your full potential when you are here.
• You are also expected to carry out other duties that may be required to ensure the overall hotel operation is properly maintained to provide a total guest experience.
• Follow all company policies and procedures
• Perform other duties as assigned to meet business needs

Your key measure for the role

• Guest Satisfaction Survey Scores
• Brand Standard Audit Scores
• Your performance against your Goals

You know you’re doing a great job when

• You achieve a minimum of a P rating in your annual performance review
• You are being recognised by guests for extraordinary hospitality and product knowledge
• The overall hotel BSA, GSS, ESS and Trip Advisor goals are being achieved.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.