Job Description

About the Trust
We're one of the UK’s biggest charities and we care for 2,000 miles of canals, rivers, docks and reservoirs because we believe life is better by water. We're looking for people who support our cause and want to make a difference for future generations. Could this be you?

Along with our waterways we also manage museums, archives and the country's third largest collection of historic buildings, as well as the nature and wildlife that calls our canals home. All of this enables us to provide wellbeing opportunities for millions of people each year.

Join Our Team: Attraction Assistant (Casual hours)
We’re excited to welcome a new Casual Attraction Assistant at our North West location.
Navigate your future and lock in your career as we keep our canals open and alive.
Working Hours & Location
Are you looking for some occasional hours in an exciting customer service environment?
Do you enjoy interacting with customers from across the UK and the world?
Do you need the flexibility to work occasionally when it fits in with your day-to-day life?
This role offers flexible, ad hoc working hours across the year based at our Ellesmere Port Museum.

As a Casual Attraction Assistant, you will be working in the café and retail areas of the museum offering a wonderful warm welcome to visitors from all over the world. Your focus is to make sure that every visit is memorable. The role is incredibly diverse and may include welcoming tour groups, selling popular merchandise, assisting with events and activities, cleaning duties, directing families around the site, selling ice cream, engaging with boaters, assisting with demonstrations, and working with volunteers.
Key Accountabilities
• Provide a warm welcome and a positive customer experience.
• Selling retail items or supporting activities at events, ensuring every visitor feels welcome and is keen to return.
• Ensure that customer excellence is always a priority - being approachable and helpful in responding quickly to questions and dealing with enquiries, particularly when
• on the admissions desk, or by phone/email.
• Promotion and delivery of special events.
• Flexible approach to the rota to work across departments involving café, retail and admissions/welcome desk.
• Ensure stock is kept up to date, replenished, recorded, and help to prepare any stocktaking counts.
• Support the team with general duties that arise throughout the day such as distributing post, receiving and recording general deliveries.

About you
If you’re looking to work in a unique, lively, and engaging visitor attraction with iconic status, this could be the perfect environment for you.
You’ll appreciate the importance of every customer interaction and how your role directly shapes a guest’s experience—whether they’re here for a holiday outing, a special event, an educational visit, or a trip with friends.
You’re able to work occasional weekdays, but you understand that weekends, bank holidays, and school holidays are when we are at our busiest and when you’re most likely to be scheduled.
If you’re passionate about delivering memorable experiences, we’d love to hear from you.
Skills & Qualifications
• You may have some relevant experience in a similar customer facing environment (e.g retail, hospitality), however more importantly, you can demonstrate you understand what a great customer experience is
• Basic IT skills - using Microsoft Office & Internet, and willing to learn our systems
• Demonstrate excellent interpersonal skills - courteous and helpful
• Ability to work well under pressure during busy periods and thrive on a busy working environment
• Attention to detail
• Ability to prioritise tasks and manage workload

Contact & Application
If you have any questions, feel free to reach out to us at CRT.recruitment@canalrivertrust.org.uk. We encourage early applications as we may close the vacancy once we receive enough suitable candidates.

What We Offer
We offer an annual salary of £14.24 per hour. Enjoy a competitive pension scheme, increasing holiday entitlement, and a range of employee benefits. For a full breakdown of our benefits, check out our brochure here:EVP - 1.
Learn more: https://canalrivertrust.org.uk/about-us/work-for-us/our-benefits
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Our values
We care passionately for our waterways, and as importantly, for those who look after and use them. We are committed to building a diverse and inclusive workforce where everyone can thrive. We are striving to represent the diverse communities that we are a part of and welcome applicants from across all sectors of the community.

We want everyone to have the opportunity to perform at their best during our recruitment process. If you require any reasonable adjustments - whether for a disability, neurodiversity, or health condition - please let us know what you need and how we can support you. We’ll work with you to make any necessary changes.

All of our jobs can be considered on a part time, flexible or job share basis.

We operate a Guaranteed Interview Scheme for disabled applicants who meet the minimum criteria for the role. You are considered disabled under the Equality Act 2010 if you have a physical or mental impairment that has a substantial and long-term negative effect on your ability to carry out normal day-to-day activities. We recognise not everyone who is classified as disabled under the Equality Act personally identifies this way, or with this definition of disability. Please do not let this discourage you from applying under the scheme.

At Canal & River Trust, we are committed to fair, transparent, and ethical recruitment practices. As part of our hiring process, we may use AI to analyse applications and support us work more efficiently. However, all hiring decisions – without exception - are made by our hiring managers.

Navigate your future and lock in your career as we keep our canals open and alive.

Find out more about us on our website: https://canalrivertrust.org.uk/about-us