Job Description

Job Req ID

ABF - 142013

Location

ACT

Employment Type

Non Ongoing (Temporary), Casual/Intermittent

Classification

APS Level 2 - $62,775.00 and $68,425.00 plus 15.4% super (part time pro-rata)

Contact Officer

Shane Cirson - shane.cirson@abf.gov.au

Office Arrangements

Onsite - Flexible working arrangements can be negotiated in accordance with our Enterprise Agreement and the operational requirements of the role.

Applications close on 05/10/2027 at 11:59pm AEST (midnight) - Late applications will not be accepted.

About our opportunity

Please note this opportunity is available to current Australian Public Service employees and all eligible members of the community.

Non-ongoing or temporary employment opportunities may be offered on a full-time, part-time or intermittent/irregular (casual) basis depending on business needs and requirements.

Non-ongoing employment for a specified term may be offered for an initial period of up to 12 months, with the possibility to extend for a further 6 months, for a total maximum period of 18 months.

Applicants suitable for the role but not offered the position for the current vacancy may be placed in a merit list or pool to fill similar vacancies for up to 18 months anywhere in ACT.

About our team

Regional Operations | Customs Compliance & Enforcement | ABOC | N/A

The Australian Border Force (ABF) is seeking motivated and professional individuals to join our workforce as Irregular and Intermittent Employees (IIEs). These casual APS2 positions provide essential support to frontline operational teams during periods of increased passenger and cargo movements across Australia's borders.

IIEs will be primarily employed at Canberra International Airport, assisting ACT Border Clerance team during peak arrival and departure periods. The role contributes to the efficient processing of travellers and supports border operations to maintain the security and integrity of Australia's border.

As a frontline representative of the ABF, you will be required to wear the ABF uniform, maintain a professional appearance, and uphold the values and standards of the organisation while interacting with members of the public and international visitors.

Please visit our website for more information about the Department of Home Affairs or Australian Border Force.

Our ideal candidate

• Strong interpersonal and communication skills
• A commitment to providing excellent customer service
• The ability to interact professionally with people from diverse cultural backgrounds
• Reliability, flexibility, and adaptability in a fast-paced operational environment
• A professional attitude and the ability to represent the ABF positively in a public-facing role.

Duties and responsibilities

• Assist with passenger processing activities at Canberra International Airport
• Provide administrative and operational support to frontline teams
• Deliver professional and courteous customer service to travellers and stakeholders
• Support operational requirements during peak periods, including outside standard business hours
• Work effectively within a dynamic team environment while adhering to established policies and procedures.

Additional information

What you'll gain from the experience:

• Gain valuable frontline operational experience within the Australian Border Force
• Develop strong communication and customer service skills through interactions with travellers from diverse backgrounds
• Build confidence working in a professional, public-facing environment
• Enhance your ability to work under pressure in a fast-paced operational setting
• Gain exposure to border operations and passenger processing activities.

How to apply

Submit your application and CV through Home Affairs' recruitment system (ourPeople) before the closing data on 05/10/2027 at 11:59pm (midnight) AEDT - Late applications will not be accepted.

As part of your application, you will be required to prepare and submit a one-page applicant response document (using the STAR method) in relation to the advertised role, outlining:

• How your skills, knowledge, and experience will be relevant to this role
• Why you are interested in the role and what you can offer us
• Any specific examples or achievements that demonstrate your ability to:
• Achieve results
• Support productive working relationships
• Demonstrate professional and/or technical proficiency

Applicant response documents must be a minimum 11pt font in MSWord or PDF format, include your full name and the Requisition Number - 142013 in the document footer.

Prior to preparing your response it is recommended you review the Work Level Standards relevant to the classifications you are applying to. It may also be useful to the Integrated Leadership System information relevant to the classification.

Eligibility

To be eligible for the position you must be an Australian Citizen.

​The successful candidate will be required to obtain and maintain a Baseline Vetting (AGSVA) security clearance, and:

• ABF Workers will also be required to obtain and maintain an Employment Suitability Clearance (ESC).
• Home Affairs Workers will also be required to obtain and maintain an Onboarding Check.

In certain circumstances, an Employment Suitability Clearance (ESC) may be required in addition to, or in lieu of, an Onboarding Check, which will be determined by the delegate as necessary.

​

Diversity and inclusion

The Department is committed to workforce diversity and applicants who are Aboriginal and/or Torres Strait Islander, come from a diverse cultural or linguistic background or have a disability are encouraged to apply.

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability

Technical assistance

For technical enquiries please call or email for assistance:

• Email: recruitment@homeaffairs.gov.au
• Phone: 1300 793 883 (within Australia) or +61 2 6196 0444 (outside of Australia)

Please include any applicable screen captures, a response will be provided during business hours.

Notes

The Department of Home Affairs offers an attractive remuneration package, including salary, superannuation benefits and flexible working conditions appropriate to the level of the position, to read more click here. The Australian Public Service (APS) Employee Value Proposition (EVP) highlights the top reasons our employees enjoy working in the APS.

The Department may provide relocation assistance to eligible APS employees required to relocate. The level of assistance will vary depending on the reason for relocating and your personal circumstances. For further information please enquire with the contact officer listed in the advertisement.

AI tools may be used to support parts of this recruitment process. The selection panel will disclose where and how AI is used.

Information about employment and advice on how to apply for vacancies can be obtained from the Department’s website at https://www.homeaffairs.gov.au/about-us/careers.