Job Description

• Researching and developing intelligence and relationships that lead to generation of new business
• Producing short and long-term forecasts for internal and external business, including production planning which ensure the sites are optimizing capacity and managing inventory levels
• Working with corporate departments to ensure compliance for credit control, export licensees, HM Revenue and Customers and internal procedures
• Responsible for day to day communication with the customer relating to new and existing quotations, delivery commitments, cost reduction activities, timescales audits, testing compliance and certifications
• Preparing information in support of long- term contracts, complex quotes, budgets and long- range capacity planning, budgeting and monthly forecasts
• Advise and direct correct requirements to enable good customer relations both internally and externally
• Regular meeting reviews with customer, Plant Manager, Engineering, Quality, Account Managers, Casting Sales Manager
• Maintaining the order demand system weekly
• Quoting for new and current parts, liaising with engineering, quality, NPI team
• Customer communication updates
• Preparation of Quarterly Review Presentations
• Hosting site visits, visit to customer premises
• Weekly accounts receivable reviews and liaison with Corporate credit team
• Weekly expedite reports and Oracle system maintenance for changes
• Export control diligence
• Participation in audit’s (Financial and Quality)
• Customer survey internal reviews
• Credit control procedures for order acceptance/ completing contract review.
• Previous experience of managing large customer accounts/portfolios desirable
• Commercial knowledge, as well as the ability to work on immediate operational issues and establishing longer term objectives/goals for the business
• Excellent organisational, communication and people skills along with drive and resourcefulness
• Knowledge of import/export controls
• Strong Microsoft skills, specifically excel and data analysis
• Degree education or equivalent
• Capable of working under pressure to achieve set targets and strong time management skills
• Ability to solve problems and a ‘can do’ attitude to get things done internally and for the customer
• Strongly developed interpersonal, influencing and communication skills
• Experience of a manufacturing environment
• Enthusiasm and commitment with a tenacious approach
• Strong sense of integrity and credibility
• Strong attention to detail
• Self-starter with the ability to identify problems and find solutions
• Have enough technical background to understand customer requirements and in- house limitations
• Ability to build strong professional relationships with colleagues across differing functions
• Ability to work self-sufficiently and independently prioritise tasks and to work to tight deadlines
• Team player