Job Description

The Cast Member position enhances the guest experience by providing friendly, knowledgeable service across all areas of cinema operations. Cast Members are responsible for one or more of the operational areas based on experience and business needs and serve as the first and most important point of contact to all Kinepolis guests.

Key Accountabilities

Guest Service

Greet and welcome guests with a friendly and approachable demeanor.
Respond promptly and courteously to guest inquiries, concerns, and feedback.
Educate guests about current movies, promotions, and any available loyalty or rewards programs.
Enforce theater policies to ensure a safe, relaxing, and enjoyable experience for all guests.
Provide general customer service and other duties as assigned.

Box Office

Sell tickets, gift cards, and other promotions to guests.
Accurately process cash and credit card transactions.
Monitor showtime attendance levels and assist with guest movie selection.
Receive and direct phone calls or other guest inquiries as needed.

Concessions

Prepare and serve a variety of food and beverage items.
Operate and maintain concession equipment following proper safety procedures.
Ensure cleanliness and organization of concession areas; restock as needed.
Monitor and maintain food and beverage quality by following proper recipes and procedures.
Comply with applicable food safety laws and health department guidelines.
Deliver food and beverage items to guests as needed.

Usher

Greet guests as they enter and exit the theater; assist with ticket-taking and seating.
Monitor auditoriums for presentation quality (picture, sound, temperature) and address disruptions as needed.
Maintain cleanliness of all common areas including lobbies, restrooms, and auditoriums.
Assist with crowd control and ensure a smooth, comfortable experience for all guests.
Restock and upkeep self-service guest stations throughout the facility.

Experience & Competencies

Basic mental algebra is required
Previous customer service or food service experience is a plus
Able to work in a fast-paced, team-oriented environment
Work both independently and as part of a team
Willingness to identify and correct guest misbehaviour is required
Communicate effectively
Manage and prioritize tasks efficiently
Learn and adapt to current technology and procedures

About Emagine Entertainment

Emagine Entertainment’s affiliates own and operate luxury theaters in Michigan, Illinois, Indiana, Minnesota, and Wisconsin. Emagine operates 28 theaters with a combined 30,068 seats and 342 screens. Emagine led the way in bringing luxury theaters to the metropolitan Detroit market. Emagine enjoys the honor and distinction of being named “Best Movie Theater” for several years running by the Detroit Free Press, the Detroit News, and WDIV television. Emagine has been named “Best Theater to See a First Run Movie” by Hour Detroit Magazine consecutively for the past 9 years. Emagine is ranked as the 9th largest theatre chain in North America according to the 2022 Giants of Exhibition report from The Boxoffice Pro, the premiere publication of theatrical exhibition.

Emagine is a recognized innovator in the theatrical exhibition industry having been the first theater chain in the world to convert to 100% digital projection. In 1997, Cinema Hollywood (now Emagine Birch Run) was the first theater in Michigan to open with all stadium seating. Emagine was the first to introduce 4K projection to the Detroit market, and it boasted 3 of the first 100 Dolby Atmos® immersive sound systems deployed worldwide. On December 15, 2017, Emagine began operating the largest movie screen in the State of Michigan with the opening of its Super EMX auditorium (featuring laser projection technology) at its megaplex in Novi, Michigan; and on December 19, 2019, Emagine opened the largest CinemaScope screen in the Midwest at its Emagine Canton/Westland location.

Emagine’s luxury experience incorporates not only reclining chairs but also gourmet snacks, reserved seating, in-seat service and other upscale amenities such as valet parking. All Emagine theatres offer adult patrons the option of enjoying their favorite cocktail, beer or wine while concurrently maintaining a genteel and welcoming environment for families.

Industry

Unknown

Company Size

201-500 employees

Headquarters

Troy, Michigan

Year Founded

Unknown

Website

emagine-entertainment.com

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