Job Description

Job Duties

• Responsible for overseeing the daily operation of the Casitas at Cheeca Lodge
• Maintains the quality and consistency of Casitas room product and property standards
• Recruiting, training, management and retainment of Casita Butler team members
• Ensure Cheeca VIP guest stays are well communicated and prepared for
• Foster and maintain positive relations with guests and team members
• Have a full understanding of Cheeca Front Office Leadership responsibilities
• Perform Cheeca MOD duties as needed
• Drive for results that support the vision and values of the company.
• Accountabile for Casitas service scores and expenses
• Create a positive work environment through training and communication
• Demonstrate creative problem solving, personal initiative and independent motivation to achieve goals.
• Cooridnate with Group Sales and Conference Services team to support execution of Casitas weddings and events

• Demonstrate passion and excitement for hospitality
• Provide superior guest service, assistance, and resolution via written, phone and direct face-to-face communication in response to guest related situations.
• Prepare employee schedule according to business forecast and process Butler team member’s payroll
• Develop and maintain all Casitas and VIP SOP’s.
• Review and analyze monthly results, highlight trends and problem areas, and discuss these with the Director of Rooms Operations and appropriate staff.
• Ensure appropriate action is taken to proactively improve both Guest Experience and Casitas room product
• Attend meetings and training courses as required; continually strive for the improvement of professional skills.
• Motivate and inspire staff to apply guest service standards and policies that will distinguish Casitas at Cheeca from the competition.
• Conduct performance evaluations. Coach and direct activities to achieve desired performance.

Required Qualifications:

• Minimum 5 years of progressive experience in a hotel or a related field
• Exceptional interpersonal and customer service skills
• Excellent organizational and multi-tasking skills
• Strong attention to detail
• Effective written and verbal communication skills
• Knowledge of Microsoft Office
• Valid Driver License

Preferred Experience

• Minimum 3 years of progressive experience in a luxury resort environment

• Professional Butler or Household Management experience

• Knowledge and proficiency in areas of hospitality housekeeping and engineering
• Knowledge of local Florida Keys offerings and attractions

Physical Requirements

• Ability to walk and stand for extended periods, talk, hear, listen, reach, grasp and perform repetitive motions
• Ability to push, pull, lift, carry or otherwise move up to 40 - 60 lbs.

Benefits Include:

• 401(k) with employer matching.
• Employer Paid Short Term and Long Term Disability Insurance.
• AD&D insurance.
• Dental, health, and vision insurance.
• Employee discounts.
• Flexible spending and health savings accounts.
• Life insurance.
• 18 Days Paid time off

Why Join Cheeca Lodge & Spa: As the Casitas and VIP Guest Services Manager, you will play a key role in ensuring our guests have an exceptional experience. This role offers a dynamic work environment, professional growth opportunities, and the chance to lead a dedicated team in a prestigious resort setting. Join us to make a significant impact on our guests' experiences and elevate our service standards.

Qualifications