Job Description

HOW YOU WILL CREATE THE EXTRAORDINARY

• Greet guests on the casino floor and participate in social events and special promotions.
• Use sound judgment and make decisions in alignment with established comp and expense guidelines.
• Maintain strong relationships with guests to increase loyalty and repeat visitation.
• Anticipate, respond to, and consistently meet or exceed guest needs, including accommodation arrangements.
• Coordinate seamlessly with Account Development, New Business, and property departments (Credit, Gaming, Hotel, Food & Beverage) to resolve guest issues and create exceptional experiences.
• Identify and engage new customers based on criteria established by property leadership.
• Manage time effectively and handle multiple tasks simultaneously in a fast‑paced environment.
• Spend 80–90% of the shift standing or walking on the casino floor engaging with guests.
• Handle demanding guests and situations calmly, professionally, and with sound judgment.
• Fully comply with all applicable rules, regulations, laws, and company policies while demonstrating the highest levels of integrity and honesty.
• Provide consistent, polite, timely, and accurate information to guests; take initiative to find answers when unsure.

ADDITIONAL REQUIREMENTS

• Ability to move throughout the casino, hotel, and Caesars Rewards areas for the duration of the shift.
• Ability to stand and walk for extended periods.
• Ability to stay informed on changes and enhancements to the Caesars Rewards program.
• Ability to remain calm and professional while handling multiple guest demands in a fast‑paced environment.
• Ability to bend, stoop, crouch, kneel, twist, balance, and perform desk‑related tasks.
• Ability to lift and carry up to 25 pounds.
• Ability to respond to visual and auditory cues.
• Manual dexterity to operate computers, telephones, printers, photocopiers, fax machines, ten‑key devices, embossers, and bar encoders.
• Ability to tolerate areas containing secondhand smoke.

WHAT YOU WILL NEED

• High school diploma or GED required.
• Two or more years of experience in casino/hotel, customer service, host, or account management preferred.
• Strong interpersonal communication skills and a guest‑focused mindset.
• Ability to work flexible schedules, including nights, weekends, and holidays.