Job Description

The Casino Shift Manager plays a crucial role in the daily management of casino operations, with a primary focus on the player services department. This position involves directing and supervising player services administrators and representatives, ensuring smooth and efficient service delivery to guests. The Shift Manager actively participates in operational planning, budget management, and the implementation of casino programs and promotions. Effective communication, problem-solving, and a commitment to maintaining a positive and compliant environment are essential for success in this role.

• Direct and supervise the activities of player services administrators and player services representatives, providing guidance and support.
• Establish work priorities, create staff schedules, and conduct performance evaluations, including orientation, counseling, and training of employees.
• Contribute to the development of training materials to enhance the skills and knowledge of the player services team.
• Oversee the planning, implementation, and evaluation of casino operations, ensuring effective coordination with other departments.
• Conduct regular shift meetings with player services staff and department managers to disseminate critical information regarding employees, guests, and promotional activities.
• Develop and manage the departmental operating budget, preparing regular financial reports (weekly, monthly, quarterly).
• Represent the casino at community functions and events as required.
• Maintain the highest standards of internal and external guest service at all times.
• Ensure strict adherence to all relevant regulatory, departmental, and company policies and procedures.
• A minimum of 3 to 5 years of progressive experience in casino operations or an equivalent combination of education and experience.
• Demonstrated knowledge of business and management principles, including strategic planning, resource allocation, leadership techniques, and team coordination.
• Excellent written, verbal communication, organizational, presentation, and computer skills, including proficiency in Microsoft Office Suite.
• Proven ability to identify and implement effective solutions to operational challenges.
• Exceptional money handling skills with a strong focus on accuracy and attention to detail.
• Must be able to obtain and maintain a valid liquor license.
• Must possess and maintain a valid driver’s license.
• Must be able to obtain and maintain the required licensing from the appropriate gaming authority.
• Flexibility to work varied shifts, including weekends and holidays, as needed.

For more than two decades, Cherokee Casino has been Oklahoma’s premier destination for gaming, live entertainment and extraordinary experiences. The brand currently owns and operates nine properties across Northeastern Oklahoma. Each features its own unique offerings yet all share in Cherokee Casino's commitment to quality.

Guests can enjoy slots and table games, multiple hotels, a delicious array of dining options, live entertainment from local and national acts, horse racing, golf, a KOA campground, meeting and event space, and monthly promotions. Cherokee Casino also offers players impressive perks and benefits through One Star Rewards. As the brand continues to expand its offerings and footprint, Cherokee Casino remains dedicated to the well-being of the Cherokee Nation and the communities that it calls home.

Here's what awaits you: 

• Health & Wellness: Choose from top-notch health plans, 24/7 Telemedicine access, and on-site health clinics (at select locations). 
• Financial Security: Grow your future with a generous 401(k) match and paid vacation, sick time, bereavement, and holidays. 
• Work-Life Balance: Enjoy flexible spending accounts, maternity/paternity leave, and voluntary benefits for added peace of mind. 
• And More: Earn incentives based on performance, refer friends and get rewarded, and enjoy discounts and holiday appreciation gifts.