Odawa Casino Resort

Job Title:CasinoServicesCoordinator

Reports ToSkilled TradesManager

Department:Maintenance

Minimum Pay Rate$17.00 per hour

JobCode:CSRC

Pay Grade:PROP2

DateWritten:04/25/2016

Revision Date01/01/2024

Under the direction of the Skilled Trades Manager, the Casino Services Coordinator will regularly monitor and report inventory levels and availability at Odawa Casino Mackinaw, deliver requested items and staff from Odawa Casino Petoskey to Odawa Casino Mackinaw, cleans and maintains the appearance of Odawa Casino Mackinawand the administrative buildings, public areas, restrooms, and other assigned areas, while following safety guidelines and policies and procedures to achieve Odawa Casino standards of quality.

Primary Duties & Responsibilities:

• Greet all guests and Team Members in a friendly, openmanner.
• Provide guests and fellow Team Members assistance, instruction and/orguidance.
• Conducts oneself in a positive and professional manner, acting as a role model for all Team Members.
• Maintain knowledge of all current and upcoming promotions and events at Odawa Casino Resort.
• Keep a neat, clean and attractive environment at all times and abide by all health codes.
• Ensure all public areas,including maintaining outside casinogrounds of the casino are ready for operations by thoroughly cleaning, dusting, polishing, sweeping, mopping and vacuuming all surfaces.
• Wipe down machines from top to bottom, in between machines and cleaning outashtrays.
• Remove trash as required and transports to proper refusearea.
• Replenish bathroom supplies, cleans sinks, countertops, toilets, fixtures, and all other applicable restroomneeds.
• Keep beverage area stocked, including supplies and snacks, cleaned and ready for guests at alltimes.
• Monitor inventory, stocks and supplies cigarette vending machines as needed. This includes filling and dropping the internalbank.
• Regularly monitor and report inventory levels to appropriatedepartments.
• Monitor and check all building systems to make sure they are operating efficiently andsafely.
• Observe areas for safety issues and potential hazards in and around the Casino contacting the Maintenance department forrepairs.
• Observe building and grounds for maintenance issues and concerns, and report toSupervisor.
• Keep Slot Shift Manager abreast of all maintenance and securityissues.
• Perform other general tasks as assigned within the beverage, housekeeping, maintenance, and shipping and receiving scope of duties.
• Follow all safety guidelines and organizationalpolicies.
• Work closely with Shipping and Receiving department to determine and provide deliveries daily to and from Odawa CasinoPetoskey and Odawa CasinoMackinaw.
• Transport and assemble Marketingmaterials.
• Responsible for transporting Team Members betweenproperties.
• Adhere to regulatory, safety, departmental and company policies and procedures
• Maintain a professional appearance.
• Attend all meetings as required.
• Complete all required training satisfactorily.
• Maintain the highest level of confidentiality at all times.
• Work at other properties as needed.
• Perform all other duties as assigned within the scope ofthe position

Upholds Odawa Casino Mission statement in all aspects of position:

Mission:

We create excitement and memories.

Values:

We create a culture that provides:

1.A fun, rewarding, safe, and consistent environment for our TeamMembers.

2.A warm reception, welcoming environment, and friendlyatmosphere.

3.An optimal entertainment experience through exceptionalservice.

4.Support for the Waganakising Odawak values through Wisdom, Love, Respect,Bravery, Honesty, Humility, andTruth.

5.A contribution and connection to thecommunity.

System Access:Trakka

Preference: Applies to Native Americans in accordance with applicable tribal law.

Minimum Qualifications:

• Minimum one (1)year of experience in a receiving/shippingfunction.
• Must have good knowledge of local area and roads,a valid Chauffeurs license from the State ofMichiganand be insurable through our insurance carrier There will be occasional out-of-town and local in-town travel required as well as frequent travel between buildings.
• Must obtain Forklift certification within thirty (30) days ofhire.
• Must pass a pre-employment physical as this position requires the ability to stand and walk for extended periods, bend, stoop, extend arms overhead, push and/or pull equipment weighing up to 60 pounds, and carry weight up to twenty-five (25) pounds or more.
• Must read, write and speak English fluently.
• Must have basic math skills.
• Must be able to read and understand warning labels and Material Safety Data Sheets(MSDS).
• Must be able to work with a variety of cleaningchemicals.
• Must be able to operate a variety of tools and equipment relative to thisposition.
• Excellent organization and communication skills, both written andverbal.
• Must be diplomatic, resourceful, and ethical in dealing with all people and in allsituations.
• Must be able to work well and tactful with both internal and external guests and have excellent interpersonal skills.
• Must be able to work independently on a team with minimal supervision.
• Must be flexible with shifts and days off with the ability to work overtime, weekends, holidays, special events, etc., as needed
• You may be required to pass a skills assessment test to determine if you meet the minimum qualifications of theposition.
• Exposure to loud and continual noise levels and a smoke filledenvironment.
• Must be able to obtain a gaming license in accordance to the regulations established by the LTBB Gaming RegulatoryCommission, and be able to serve in the position under any other applicable law