Job Description

Specific Job Functions:

• Cultivate return business by expressing the company’s philosophy of hospitality in all customer interactions
• Enthusiastically demonstrate a complete working knowledge of all room types, room amenities, restaurants, show and general knowledge of the hotel
• Up-sell into various room/suite types, restaurants and show
• Provide the highest level of customer service.
• Check availability and book reservations.
• Responsible for changing, canceling, and reconfirming existing reservations as necessary.
• Add special comments/instructions to existing reservations as necessary.
• Follow established blocks/restrictions as issued by management.
• Seize every opportunity to enthusiastically sell restaurants, shows and other property services.
• Transfer callers to other departments as necessary.
• Send guest correspondence as needed.
• Answer incoming calls in a timely manner.
• Ensure department business is carried out in an efficient and professional manner
• Perform all duties deemed necessary for the success of the department

Responsibilities/Qualifications

• Strong verbal and written communication skills.
• Excellent organizational skills.
• Aptitude to learn multiple computer programs.
• Highly motivated and energetic when dealing with customers and/or routine tasks.
• Ability to multi task within multiple telephone queues and systems.
• Previous customer service experience preferred.
• High school graduate
• Prior Call Center, Room Reservations or Front Desk experience preferred.