Job Description

About Us

Arena Entertainment is a cutting-edge, multinational company specialising in online entertainment, real money gaming, and digital advertising, with a strong emphasis on blockchain technology and artificial intelligence. We work closely with crypto exchanges, and payment providers to deliver innovative solutions to our users. With office locations in Gibraltar, London, and Miami, we are dedicated to creating groundbreaking products that leverage the power of blockchain and AI to shape the future of these industries.

Working on our MetaWin.com crypto casino platform, we are seeking a Casino Operations Manager to join the team based in London (Bishopsgate near Liverpool Street)

Key Responsibilities:

• Conduct situational analysis to compare our proposition against key competitors.

• Use analytical resources to identify customer insights and game performance opportunities.

• Manage day-to-day casino operations to ensure smooth workflows and efficiency.

• Optimise casino portfolio and positioning to elevate customer experience and revenue.

• Deploy operational growth strategies leveraging data, AI, and marketing technologies.

• Support execution of retention campaigns to meet business targets.

• Collaborate with marketing, commercial, technical, and customer support teams.

• Gather and analyse player feedback to inform operational decisions.

• Develop and maintain comprehensive performance and activity reports.

• Identify and implement process improvements to streamline operations.

• Ensure adherence to legal and regulatory compliance standards.
  
  Qualifications/Skills:

• Deep understanding and passion for the iGaming industry.

• Marketing experience within online entertainment or gaming sectors.

• Strong analytical skills with the ability to implement strategies based on insights.

• Proficient in supplier back offices and marketing technologies.

• Self-motivated with the ability to work independently and take initiative.

• Problem-solving skills, with a capability to suggest innovative solutions.

• Excellent communication skills, capable of effectively presenting plans to stakeholders.

• Desirable: Professional qualification (Degree) in Marketing, Business, Mathematics, or Statistics.