Las Vegas, Nevada
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
As a Casino Host Services Specialist, you’ll play a key role in supporting our Casino Marketing team by promptly fulfilling requests from Casino Marketing Executives and helping deliver exceptional service.
THE STARTING RATE: $21.00
THE DAY-TO-DAY:
Provide support for Casino Marketing Operations and for Executives, assisting with reservation bookings and inquiries, and coordinating reservations for casino rooms, dining, golf, transportation, cabanas, amenities, spas, and nightclubs as needed
Answer ACD (automatic call distribution) lines, while maintaining awareness of hotel services, local attractions, and activities to provide accurate information and support departments such as Casino Hosts, VIP Lounge, and Special Events in delivering exceptional guest relations
Demonstrate the ability to multitask effectively, exercise sound judgment, and deliver exceptional guest service in a fast-paced environment
Evaluate casino play to issue complimentary amenities and settle customer accounts accurately in accordance with comp criteria and Casino Host direction, while ensuring guest profiles are complete and up to date with accurate contact information, preferences, and personalized details to enhance the overall guest experience
Build and maintain ticket blocks in resort system for resident shows
Comply with all legal requirements, including Title 31, attend mandatory compliance and training sessions, and stay informed of departmental policies, standards, procedures, and informational updates
THE IDEAL CANDIDATE:
6+ months of prior relevant experience in Front Desk, VIP Services, Casino Marketing, or high-volume customer service experience required
High School Diploma or GED
Must be 21 years of age or older
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
Free meals in our employee dining room
Free parking on and off shift
Health & Income Protection benefits (for eligible employees)
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx-EntityID=2&jobcode=12181
Are you ready to JOIN THE SHOW? Apply today!
The resorts and casinos of MGM Resorts International™ are some of the most famous in the world. Our 28 destinations are renowned for their winning combination of quality entertainment, luxurious facilities, and exceptional customer service.
We are actively expanding our presence globally, with potential developments in a number of domestic and international markets. At MGM Resorts International, we are all striving together to deliver an enticing blend of entertainment to every corner of the world.
Many of our resorts are located in Las Vegas. Las Vegas features three of the largest convention centers in the U.S., spectacular entertainment, attractions, shopping, and world-famous resorts. Whether dancing fountains, incredible stage productions, casino action, museums or natural attractions such as Lake Mead, Vegas offers something for everyone. A stroll down our streets takes you around the globe, with recreations like climbing to the top of the Eiffel Tower or taking a Venetian gondola ride. From shimmering resort pools and spa rejuvenation to nonstop nightlife, Las Vegas promises an unforgettable career destination.
With all of our unique and spectacular resorts and casinos, MGM Resorts International has a world of opportunities for you to discover excitement and rewards as you provide our guests with a wonderful and memorable experience. Take a closer look at our properties. We think you'll find an opportunity that's right for you. The 81,000 global employees of MGM Resorts are proud to be recognized as one of FORTUNE® Magazine’s World’s Most Admired Companies®.
