Job Description

The Casino Host International is responsible for ensuring our International VIP guests and patrons enjoy a favorable gaming experience, take care of their needs and provide superior service to all guests and patrons. Knows and ensures adherence to department and company policies, procedures, internal controls and government regulations. This position is eligible for an incentive program determined by management.

Essential Functions:

• Greets International VIP Casino patrons and guests and assist them with their needs.
• Approves and monitors comp issuance based on player performance in accordance with the approved comp matrix.
• Attends player events both on and off site, interact with invited players and provide superior guest service.
• Greets and informs guests of the benefits of the Genting Rewards program, identify and either sign-up or get a replacement card while they are on the game.
• Achieves personal and department goals as determined by management.
• Aggressively promotes the different tiers of the Genting Rewards program and encourages players to play up to achieve the next tier level.
• Actively seeks new players through networking.
• Cultivates good customer relations to entice incremental trips to the casino from existing customers and build the gaming worth of assigned player base.
• Speaks with qualified players in person or by phone to sell promotions and special events.
• Maintains good communication with casino personnel, assist and help interpret with disputes when necessary. May represent the Company, including spokesperson at events or promotions, entertainment and Company sponsored events both on and off property.
• Attends all necessary meeting.
• Performs other tasks as assigned.

Core Competencies:

• Demonstrates consistent regard and dedication to guests, colleagues and the Company by being engaged, interested and productive
• Demonstrates an in-depth knowledge of the local, regional and national marketplace; actively and collaboratively assists in building the best practices necessary for the Company’s success.
• Demonstrates the courage, creativeness, and initiative to present new ideas and perspectives to create positive results
• Exhibits respectful consideration of viewpoints, situations and others
• Puts the guest at the forefront of every decision.

Essential Requirements:

• Excellent verbal and written communication skills and friendly outgoing personality required.
• Fluency in English and/or Chinese and/or Korean required. Ability to write detailed instructions and correspondence.
• Must possess excellent customer service, organizational, and multi-tasking skills.
• Strong knowledge of player tracking systems preferred.
• Must be able to analyze and understand each ethnic group’s Culture and Customs in order to provide accurate presentation and services.
• Must have proficient computer skills.

Knowledge/Work Experience:

• Must be 21 years or older
• High school Diploma or equivalent required. College degree preferred.
• Previous experience as a casino Host is preferred or two years of related hospitality experience.
• Experience with direct and in-direct contact with customers.
• Must be able to obtain and maintain the appropriate gaming license through to the New York State gaming Commission.

Language Skills:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals and other related documents. Ability to respond to common inquiries from other Team Members or guests. Fluency in English and Mandarin/Cantonese, Korean and/or Vietnamese required. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and small group situations.