Job Description

• Identifies premium slot and table players with emphasis on developing relationships with players.
• Assists in the development and implementation of new programs and promotions to ensure a steady flow of high-quality patronage.
• Responsible for complete data entry of player information, contacts, letters, phone calls into PCS system.
• Increase market share and company profitability in accordance with all gaming regulations.
• Develops and promotes special events with target areas as directed.
• Make reservations for high-end guests as appropriate.
• Represents management at special events and promotions.
• Greeting and hosting of high-end customers, and maintains the highest levels of courtesy, friendliness and hospitable attitude throughout.
• Track guests’ visits, arrange transportation and accommodation and provide complimentaries according to established guidelines.
• Travels to various markets to meet new potential high-end players.
• Keeps informed of competitive promotional methods.
• Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
• Must be able to maintain confidentiality of VIP information
• Must be able to continuously maneuver around office and casino.
• Must be able to move quickly around property.
• Must be able to bend, crouch, kneel, twist and work at a desk.
• Responds to visual and aural cues.
• Must be able to work independently and proven to be self-motivated.
• Must be able to speak, read, write and understand English.
• Must have the manual dexterity to operate a computer and other necessary office equipment.
• Must be able to respond calmly and make rational decisions when handling guests’ needs.
• Must be able to tolerate areas containing secondhand smoke.
• Must be able to continuously maneuver around office and casino.
• Must be able to move quickly around property.
• Must be able to bend, crouch, kneel, twist and work at a desk.
• Responds to visual and aural cues.
• Must be able to work independently and proven to be self-motivated.
• Must be able to speak, read, write and understand English.
• Must have the manual dexterity to operate a computer and other necessary office equipment.
• Must be able to respond calmly and make rational decisions when handling guests’ needs.
• Must be able to tolerate areas containing secondhand smoke
• Must have proven track record of personally providing excellent customer service.
• Must possess excellent interpersonal, communication, team-building and problem-solving skills.
• Must be able to speak, read, write and understand English.
• College degree in Marketing, Hotel or Business preferred but not required.
• Must be able to get along with co-workers and work as a team.
• 2 to 5 years Host or Player Development experience in a major gaming operation of similar size and stature.
• Must have a proven track record of increasing gaming revenue through established customer base.
• Must have strong telemarketing skills.
• Computer literate required
• Must possess excellent interpersonal, communication, team-building and problem-solving skills.
• Must be resourceful and highly motivated in seeking out new VIP opportunities.
• Must be able to work effectively across all departments.
• Must present a well-groomed, professional appearance.
• Must be willing to adhere to all Oklahoma and tribal gaming regulations and guidelines.
• Must be willing to work any shift and any day when necessary.
• Must be able to work extended hours during special events.
• Must be at least 21 years of age.