Job Description

Regular

There are some GREAT PEOPLE out there... we should know we hire them!

IF YOU ARE AN EXISTING EMPLOYEE, PLEASE NAVIGATE TO THE INTERNAL JOB POSTING USING THIS LINK:

https://www.myworkday.com/mohegan/d/inst/1$9925/9925$12443.htmld

CASINO HOST

Full Time
Salaried

Target Salary Range $52,560.00 to $64,120.00 per annum

Placement within the hiring range is based on skills and experience

Application Deadline: June 21, 2026

Do you interact well with casino guests, respond to requests, concerns, and issues in a positive and professional manner? At Fallsview Casino Resort we are the primary contact for our high-valued players, become the face of the casino for these players and provide these guests with a level of VIP treatment to ensure Niagara Casinos becomes their casino of choice. If you would like to be on a team of Great People delivering great service, we may have just the opportunity for you.

The job involves:

• Developing and maintaining business relationships with new and existing high-end customers
• Utilize Gaming Analytics to resource existing high-end players
• Commitment to making Outbound calls to develop host player book
• Promoting various property amenities including promotions, offers, hotel, dining, off site events and unique Niagara Casino experiences
• Ensuring success and active involvement in VIP special events such as slot and table tournaments, dinner parties, events, and concerts
• Issuing complimentaries using established comp guidelines
• Maintaining calmness and professionalism in a fast paced and demanding environment
• Evaluating customer needs and addressing concerns or complaints and effectively resolving them
• Working safely, and in compliance with OH&S policies and legislation
• Strong knowledge and understanding of casino comping policies, casino layout and available services
• Working independently and as one team that supports and helps one another
• Flexibility to support a 24/7 operation

The ideal candidate has:

• Minimum 3 years progressive experience in a casino gaming environment
• Table Games rules and protocol, general knowledge of our Slot offerings
• Additional language skills are an asset
• Valid Ontario Driver’s License Class “G” without any limitations or restrictions
• Smart Serve Certification
• Strong organizational, time management, and multitasking abilities to effectively prioritize competing tasks while maintaining remarkable guest service
• Exceptional written and verbal communication skills, with a friendly telephone manner and a strict attention to detail and accuracy
• Ability to maintain confidentiality while dealing with highly confidential and sensitive information
• Knowledge of Casino operations, promotions, programs, and the Niagara region
• Proficient keyboard and computer skills to utilize all relevant systems including Microsoft Office, Gaming Analytics, CMP and LMS

We confirm that we do not use AI in screening of applicants, and this position is an existing vacancy

We thank all applicants for their interest, however, only those selected for an interview will be contacted

Niagara Casinos is committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Knock, knock. Hear that sound? That's opportunity and it's at Niagara Casinos