Job Description

Summary of Functions
Provides exceptional guest service by taking food and beverage orders, serving drinks and menu items, and ensuring a clean and welcoming environment throughout the casino floor or restaurant areas. Maintains knowledge of menus, promotions, and responsible alcohol service practices while accurately handling transactions and following all company policies, gaming regulations, and health and safety standards.

Essential Duties and Responsibilities
• Ensures compliance with Kalispel Tribe of Indians Internal Controls and Northern Quest policies and procedures.
• Operates the POS system accurately and efficiently in accordance with established training and procedures.
• Greets guests in a friendly and professional manner, takes food and beverage orders, delivers orders promptly, clears dishes and glassware, and presents guest checks.
• Processes guest payments accurately and provides correct change when necessary.
• Delivers attentive, courteous, and efficient service to all guests to promote a positive dining experience.
• Educates guests on daily specials, menu offerings, and beverage selections while answering questions in a knowledgeable manner.
• Maintains knowledge of wines and beverage pairings to assist guests with recommendations.
• Communicates effectively with supervisors and team members to promptly resolve guest concerns or service issues.
• Maintains organized and accurate handling of all payments throughout the shift.
• Sells and serves alcoholic and non-alcoholic beverages in accordance with company policies and applicable laws.
• Maintains cleanliness, organization, and proper stock levels within assigned sections and workstations.
• Supports fellow team members to ensure efficient operations and a strong teamwork environment.
• Completes assigned side work thoroughly and within designated timeframes to maintain cleanliness, organization, and adequate supply levels.
• Maintains a clean, organized, and fully stocked server station at all times.
• Accurately completes all required paperwork, reports, and closing procedures at the end of each shift.
• Reports guest feedback, complaints, concerns, and positive comments to the shift supervisor.
• Maintains confidential and accurate daily tip records.
• Attends and participates in all required training sessions and team meetings.
• Assists with additional projects and duties as assigned.
• Duties, responsibilities, requirements, and expectations of this position may be modified as needed to meet business demands.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Experience
• Experience working as a waiter/waitress preferred.

Skills & Abilities
• Must possess excellent customer relations and customer service skills.
• Ability to handle cash and give proper change.
• Skill in identifying and resolving problems under pressure conditions.
• Ability to learn and operate the POS system.
Education
• High school diploma, or GED preferred.
Other Requirements
• Ability to obtain and maintain a Tribal Gaming License.
• Valid health card.
• Hepatitis A vaccination.
• Mandatory Alcohol Server Training (MAST) certification.
• Payment Card Industry Training.
• Available and willing to work nights, weekends and holidays as required.
• Employment is contingent upon a favorable outcome of a background investigation.

Physical Demands
• Requires the ability to lift and/or move objects weighing up to 65 pounds.
• Constantly requires the ability to receive detailed information through oral communication, and to make fine discrimination in sound.
• Constantly requires verbally expressing or exchanging ideas of important instructions accurately, loudly, or quickly.
• Constantly requires working with fingers rather than the whole hand or arm.
• Constantly requires repetitive movement of the wrists, hands and/or fingers.
• Constantly requires walking or moving about to accomplish tasks.
• Occasionally requires standing and/or sitting for sustained periods of time.
• Occasionally requires ascending or descending stairs or ramps using feet and legs and/or hands and arms.
• Constantly requires raising objects from a lower to a higher position or moving objects horizontally.
• Occasionally requires stooping which entails the use of the lower extremities and back muscles. Infrequently requires crouching.
• Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.
Work Environment
The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee may be exposed to tobacco smoke, flashing lights, and loud noises as found in a casino setting. The employee is occasionally exposed to moving mechanical parts, repetitive motions, extreme cold or extreme heat. The noise level in the work environment is usually moderate.
Hiring Preference
The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Spouses of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants.
General Sign-off & Disclaimers
The employee is expected to adhere to all company policies.
At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians.
Drug Testing: The Kalispel Tribe of Indians is a drug free workplace. All applicants are subject to drug testing at the time of hire and at unannounced times during employment.
Background Investigation: All candidates and employees may be subject to a background investigation.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

I have read and understand this explanation and job description.

Signature: ______________________________________ Date: __________________