Job Description

The Cage Cashier and Caesars Rewards representative is responsible for safeguarding company assets while adhering to all company policies, departmental procedures, and applicable gaming regulations. This role requires a commitment to delivering exceptional customer service, explaining casino programs and promotions to guests, and maintaining accuracy in all financial transactions.

• Provide courteous and efficient customer service in accordance with established standards.
• Accurately process customer transactions, including exchanging chips and cash equivalents for cash.
• Perform all cage functions with precision.
• Collaborate effectively with team members within the department and across other departments to ensure smooth operations.

• Maintain compliance with all internal controls and regulatory requirements.

• Deliver exceptional guest service with urgency and professionalism; serve as a role model for Caesars Rewards and customer service.

• Maintain consistent attendance and adhere to all departmental and company policies.
• Adapt quickly to changing business needs and attend required meetings and training sessions.
• Effectively promote Caesars Rewards benefits and offer the Caesars Rewards Visa to every guest.
• Cross-sell property amenities and events and execute promotions accurately.
• Create and maintain accurate customer accounts while ensuring data integrity and confidentiality.

• Support departments to enhance player satisfaction.

• Comply with all state, federal, and regulatory requirements.

• Other duties Assigned.

• Must be able to obtain a Class “C” gaming license
• High school diploma or equivalent preferred
• Proficient in Microsoft Word, Excel, computer programs, 10-key calculator
• Strong interpersonal, teamwork, and guest service skills
• Ability to remain composed and professional in all situations
• Well-groomed appearance to promote a positive image
• Must be able to read, write, speak, and understand English

ADDITIONAL REQUIREMENTS

• Must be able to stand for long, extended periods of time.

• Must be able to lift to 35 pounds.

• Must be able to push/pull heavy carts on the casino floor.

• Must be able to bend, reach, kneel, twist, and grip items while working at the assigned area.

• Must be able to respond to visual and aural cues.

• Must be able to work in moderate to loud noise conditions