Job Description

This position typically starts at $14 per hour + tips and works a variable schedule, including evenings, weekends and holidays. Team members begin accruing PTO starting on day one, and full‑time employees are eligible for benefits after 90 days.

This job puts you right in the heart of a buzzing restaurant environment where you get to brighten someone’s day with every interaction. You’ll master the art of great service—from crafting delicious specialty drinks to keeping the place running smoothly—and feel the satisfaction of being the go‑to person guests rely on. Every shift brings new conversations, new challenges, and plenty of chances to show off your skills. If you love staying active, working with a great team, and making people happy, this role is an exciting place to shine.

• Demonstrates regular and predictable attendance; arrives on time in a clean uniform with required name tag, ID, and licenses, ready to work with a positive, ready‑to‑learn attitude.

• Greets guests and team members warmly and professionally, supporting our Family Style Service culture.

• Works a flexible schedule, including nights, weekends, holidays, and overtime as needed.

• Provides fast, friendly, professional and responsive customer service to restaurant guests and staff.
• Engages in friendly conversations with guest whenever possible using EGE – Everyone Greets Everyone
• Accurately inputs all orders into the Point of Sale (POS) terminal.
• Accurately posts all transactions on the Point of Sale (POS) terminal giving correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.
• Records all tips collected from credit cards and complimentaries.
• Prepares specialty coffee drinks to order in accordance with established recipes and time guidelines.
• Maintain high levels of customer service at all times.
• Maintain appropriate level of stock items in area.
• Assist in maintaining display cases and pastry par levels.
• Keeps designated working area clean and organized and assists in maintaining cleanliness of surrounding areas, and condiment areas in accordance with established health and safety standards.
• Assist in training new team members and management staff during their training period.
• Responsible for periodic cleaning tasks assigned by management.
• Resolve guest complaints expeditiously and inform management of the complaints.
• Prepare and/or serve menu items.

• Must be at least 18 yrs. of age.

• High School Diploma or equivalent required.
• Minimum six months cash handling experience.
• Previous customer service experience.
• Work requires effective communication in English, both verbal and written form in a professional manner.
• Must be able to work any day of the week and any shift, including holidays and weekends.
• Work requires attention to detail and accuracy.
• Work requires use of a computer and/or cash register.
• Mathematical abilities including addition and subtraction/accurate record keeping.

• Communicates effectively and maintains positive working relationships with guests, coworkers, and management.

• Must pass the required background check.

• Must obtain a County Food Handler’s Permit.

• Report to work in a neat and clean uniform, with slip resistant shoes. Well-groomed hair and personal hygiene are essential.

• Ability to work in a loud, fast‑paced environment while handling multiple tasks under time constraints.

• Requires frequent standing, walking, bending, lifting, reaching, pushing, and pulling throughout the shift.

• Must be able to work independently along with a team mentality.
• Must be able to handle a heavy business volume, and sensitive situations relating to staff and guest problems, in a timely manner.
• Must be able to bend, twist, turn, push and pull, as well as lift and carry above/below the shoulders a minimum of 25 lbs. or more.
• Must be able to stand and walk for prolonged periods of time or entire shift.
• Must be able to work at a fast pace and handle multiple tasks in stressful situations.
• Must be able to maneuver around office areas, effectively work in high traffic areas and responds to visual and aural cues.

• Is able to tolerate areas containing second-hand smoke, high noise levels, bright lights and dust