Job Description

CASHIER/FOH TEAM MEMBER

As a Cashier/FOH team member Member, you will be an ambassador of our brand. You will be an integral part of the guest experience, through the face‐to‐face customer interaction that sets us apart from other restaurant companies.

You will report to the Shift Managers and General Manager and will be empowered to go above and beyond to ensure amazing guest service,

You will be responsible for crafting thoughtful and personalized experiences for our guests from greeting them to saying goodbye as they leave.

We encourage our team members to be well-rounded team players, willing to get their hands dirty and do whatever it takes to keep your store running smoothly! No matter what position you start in with us, you will have the opportunity to be cross-trained and will be tasked to take on different positions within our team. Cashiers at some concepts will automatically be crossed trained in the kitchen areas.

RESPONSIBILITIES:

Team Member responsibilities include and are not limited to:

• Maintain cleanliness of front line, lobby, bathrooms + patio area, take out lobby trash, bus and clean tables and chairs. Restock utensils, napkins, beverage station, and bathrooms
• Learn and maintain knowledge of our changing salad menu to effectively communicate all ingredients to guests
• Ensure all food on the line meets food safety and quality standards, eliminating cross-contamination on the front line
• Maintain knowledge of critical dietary information and demonstrate proper food handling
• Set up, maintain and break down front line area and cashier areas
• Operate POS register to complete customer transactions
• Greet guests, guide the customer journey, get manager on duty to assist any guest issues or concerns in a timely manner
• Maintain cleanliness and organization of cashier area and other areas requested by manager on duty
• Answer phones in less than 4 rings and with a pleasant inviting voice
• Maintain proper cash handling procedures and shift change counts with manager
• Certified in food safety and TABC if required by location

Requirements/Desired Traits:

• Food, Restaurant, Team and/or Customer Service experience
• A team player with a positive can-do attitude
• Quick and adaptable learner
• Excellent and collaborative communication skills
• A knack for delivering personable customer service and a desire to make connections with guests everyday
• Service with a smile

Physical Requirements:

• Ability to read and comprehend information at a close range, and follow instructions accurately and efficiently
• Ability to use electronic systems, such as computers and tablets.
• Physically able to lift up to 25-50 pounds and, stand for long periods of time
• Manual dexterity able to operate cutting tools and kitchen utensils
• Subject to exposure to cleaning chemicals

The Company provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.

BENEFITS/PERKS

• Complimentary Team Member Meal & Drink while on Shift
• 50% Discount off any item at any time
• Flexible Schedules

Here at Café Lola, we feel what separates the “good” from the “great” can be found in the details!

Personalized touches and anticipation of guest needs are what will elevate us above the rest. It is
important to remember that even the finest coffee and food offerings cannot turn an occasional guest into a loyal guest if our team fails to create an atmosphere in which the guest feels comfortable and welcome.

As a member of the Café Lola team, you will contribute to our success with your personality,
demeanor, product knowledge, and dedication. You are the foundation of this Café and our number one asset! The Book of Lola is a guide to assist you throughout the training process and also act as a reference for daily operations. Throughout the training process, you will have the opportunity to work with our trainers and ask them questions. Knowledge is power, and we want to make sure you are always comfortable asking questions. We expect that after training you will continue to utilize all training videos and station matrixes to deliver a great guest experience. We expect each Café Lola team member to work hard and to always work to make each guest experience great through consistency and great guest service. Without you, there is no Café Lola! So, make us proud and do what you do best. Be the amazing individual we know you are and always remember the heart of Café Lola!