Job Description

Posting number: A262562-6

Department: Environmental and Solid Waste Services (25/38)

Division: Landfill-Ponderosa

Job classification: Cashier Teller I, 203

Posting type: Open

Categories: Sanitation

Provides customer service in person, via phone, or email; computes charges and receives payments.

Examples of duties

ESSENTIAL DUTIES & RESPONSIBILITIES

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Processes payments, reviews accounts, and runs reports.
• Obtains and records customer information in system.
• Provides customer service by answering question and addressing concerns, in person, on the phone, or via email.
• Performs related work as required.

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES

Knowledge of:

• Knowledge of City ordinances.
• Knowledge of modern office procedures and methods including computers and applicable software.
• Knowledge of English grammar, spelling, and punctuation.

Skills and Abilities:

• Ability to maintain accuracy and attention to detail.
• Skill in organization and time management.
• Skill in performing a variety of duties, often changing from one task to another of a different nature.
• Ability to communicate effectively, both orally and in writing.
• Ability to establish and maintain effective working relationships.
• Ability to meet schedules and deadlines of the work.
• Ability to maintain the confidentiality of information and professional boundaries.

WORK ENVIRONMENT/CONDITIONS AND PHYSICAL DEMANDS

Physical Effort Requirements Position will have the following exposures

• Occasional exposure to unpleasant environmental conditions and/or hazards. Occasional outside work.
• Exerting up to 35 pounds of force occasionally, up to 20 pounds of force frequently, and/or up to 20 pounds of force constantly having to move objects.

Work Environment Locations Position will require the employee to work in the following types of work environments

Sometimes

• Warehouse environment

Frequently

• Outdoor environment
• Street environment (near moving traffic)
• Construction site
• Vehicles

Often

• Office or similar indoor environment
• Confined space

Exposures Position will require the employee to be exposed to the following environmental elements

Sometimes

• Extreme cold (below 32 degrees)

Frequently

• Extreme heat (above 100 degrees)

Often

• Individuals who are hostile or irate
• Individuals with known violent backgrounds
• Communicable diseases
• Moving mechanical parts
• Fumes or airborne particles
• Toxic or caustic chemicals or substances
• Loud noises (85+ decibels such as heavy trucks, jack hammers, construction)

Travel Position will require the employee to travel

Never:

• Regional travel
• National travel
• International travel

Often

• Local travel

Qualifications

Required Education and Experience

• High School diploma or G.E.D. equivalency.
• 1 year experience in bank telling, payment processing, cash handling, or customer service.

Foreign Education:

• Applicants who have completed education outside of the United States must submit a foreign credential evaluation completed by a professional credential evaluation agency that is a member of the National Association of Credential Evaluation Services (NACES)or the Association of International Credential Evaluators (AICE) The evaluation must verify the U.S. equivalency of the degree and identify the comparable U.S. degree level. Applicants are responsible for obtaining and submitting the required evaluation documentation.

Note: The City of Laredo is not responsible for any fees associated with obtaining a foreign credential evaluation or educational equivalency documentation.

Supplemental information

Required Licenses or Certifications

• Valid Texas Driver License. If applicant holds an out-of-state license, a State of Texas Driver License must be obtained within 6 months of employment.

As part of the minimum requirements for all positions with the City of Laredo, a thorough background check and certified school transcripts will be required from all applicants who are offered employment.

Effective February 24, 1997, all selected applicants are required to undergo a drug and alcohol test prior to employment.

Effective January 7, 2008, all persons in safety-sensitive functions/positions, as per City of Laredo Drug and Alcohol Policy definition, shall be subject to random drug and alcohol testing.

A person with a disability who needs a reasonable accommodation related to a selection process is requested to contact the Human Resources Department at (956) 791-7480 two days prior to the scheduled test or interview.