Job Description

LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

GLOBAL HOSPITALITY

We believe that exceptional venue experiences should extend beyond game day and show time. From five-star feasts and craft cocktails to local eats and sizzling chef-inspired creations, we are renowned for our exceptional dining experiences. Our fresh, creative cuisine is just the beginning. We strive to delight guests at every turn: candy walls, in-house bakeshops, and a warm welcome at every turn.

Raymond James Stadium

Legends is the official hospitality partner of Raymond James Stadium, home to the Tampa Bay Buccaneers. The partnership includes overseeing the Raymond James Stadium food and beverage program development and management for concessions, suites and premium areas for all game days, concerts, special events and any food and beverage related activations for the iconic Pirate Ship. Join us in elevating the fan experience through unparalleled guest service and pride to make Raymond James Stadium one of the best stadiums in the NFL.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet customers in a friendly, energetic, and professional manner.
• Process high-volume transactions quickly and accurately using POS systems.
• Handle cash, credit, debit, and electronic payments in a fast-paced transaction.
• Issue receipts, refunds, exchanges, or credits as needed.
• Provide guests with information about menu items, promotions, or venue policies.
• Maintain cleanliness and organization of cashier stations and surrounding areas.
• Handle guest concerns or complaints promptly and professionally.
• Replenish food, beverages, and supplies as needed.
• Follow all food safety and sanitation procedures.
• Ensure compliance with stadium policies and guest safety regulations.
• Work properly with team members and supervisors.
• Follow company policies and procedures regarding sales, returns, and security.
• Comply with food safety, alcohol service and venue regulations.
• Verify age and follow responsible alcohol service guidelines when required.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

• Previous customer service or guest services experience preferred.
• Experience in live entertainment, sports, or hospitality settings is an asset.

SKILLS AND ABILITIES

• Strong customer service orientation with a cheerful outlook.
• Excellent verbal and interpersonal communication skills.
• Ability to remain calm and adaptable in fast-paced, dynamic, or stressful situations.
• Strong attention to detail and ability to anticipate guest needs.
• Ability to work independently and exercise sound judgment.
• Flexibility to adjust to last-minute changes and operational needs.
• Proficiency with computers and tablets; ability to learn new systems quickly.
• Bilingual skills (Spanish/English) are a plus but not required.
• Strong teamwork and collaboration skills.
• Ability to work in varying environmental conditions, including heat, sun exposure, and other outdoor conditions.

WORKING CONDITIONS

Location: On Site

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to stand for long periods and work in loud, crowded environments
• Ability to lift up to 25lbs
• Willingness to work nights, weekends, holidays, and special events
• Ability to work efficiently under pressure and meet time-sensitive demands

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.