Job Description

The Cashier – Pit Stop is responsible for delivering prompt, courteous, and professional food and beverage service while accurately processing transactions and maintaining cleanliness in assigned areas. This position supports front-of-house and back-of-house operations by preparing and serving meals, maintaining stock levels, and ensuring all guests receive excellent service in accordance with AAA Four Diamond standards and casino policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greets guests promptly with professionalism and a welcoming attitude, ensuring a positive first impression and exceptional guest experience.
• Accurately takes and calls out food and beverage orders using the point-of-sale (POS) system, ensuring precision and efficiency in every transaction.
• Operates the cash register accurately, processes guest payments, discounts, comps, and room charges in accordance with company policies and established procedures.
• Presents, delivers, and retrieves guest checks, ensuring all payments are processed correctly and change is returned promptly.
• Prepares and serves meals, beverages, and side items from steamers and other kitchen equipment while maintaining quality, consistency, and proper presentation standards.
• Ensures timely and accurate delivery of all guest orders, maintaining communication with kitchen and service staff to guarantee smooth operations.
• Maintains thorough knowledge of the menu, including ingredients, preparation methods, and presentation standards, to provide accurate information and recommendations to guests.
• Restocks and replenishes inventory and supplies — including condiments, utensils, coffee, beverages, and service items — to maintain readiness and efficiency.
• Maintains cleanliness and organization of the cashier station, counters, service areas, dining rooms, and behind-the-counter workspaces at all times.
• Sweeps, mops, clears walkways, removes trash, and sanitizes guest areas to ensure a clean, safe, and inviting environment for both guests and team members.
• Ensures compliance with all food safety, health, and sanitation standards, including proper handling and storage of food, utensils, and equipment.
• Lifts, moves, and transports stock, beverage crates, and supplies as needed to support daily operations.
• Coordinates dining room seating, assists with plating and food line duties, and delivers meals to guests as directed to support seamless service flow.
• Performs opening, side work, and closing duties per operational guidelines to maintain efficiency and readiness for the next shift.
• Verifies guest identification to ensure compliance with alcohol service laws and adheres to all ABC regulations, RBS training standards, and internal policies.
• Performs other job-related duties as assigned to support overall operational success.

SUPERVISORY RESPONSIBILITIES:

This position does not have direct supervisory responsibilities but may provide guidance or support to other team members.

QUALIFICATIONS:

• Pleasant, cooperative, and professional demeanor.
• Ability to tactfully and diplomatically address guest concerns.
• Strong guest service skills and the ability to maintain a positive working environment.
• Basic understanding of food handling procedures and workplace safety.

EDUCATION and/or EXPERIENCE:

• High school diploma or equivalent required.
• Additional coursework in customer service, hospitality, or accounting is a plus.
• Food Handler Certification required or must be obtained upon hire.
• Minimum of 6 months to 1 year of experience in a cashier or customer service role, preferably in a retail or food service environment.
• Experience operating POS systems, handling cash and credit transactions, and balancing cash drawers.
• Strong communication and guest service skills with a friendly and professional demeanor.
• Ability to multitask, work efficiently under pressure, and maintain accuracy during high-volume periods.
• Familiarity with basic food safety practices and merchandise handling.
• Prior experience in a casino, resort, or convenience-style retail outlet is preferred.

LICENSES, CERTIFICATES, REGISTRATIONS:

Must have successfully completed a background check and obtained a gaming license issued by the Morongo Gaming Agency, as required.

LANGUAGE SKILLS:

Must be able to read and interpret documents in English, such as instructions, guidelines, policies, and procedures. Must also be able to communicate clearly and effectively with team members, management, and guests.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Communication Skills: Must be able to clearly and effectively communicate with guests, team members, and supervisors in person and via radio or intercom.
• Customer Interaction: Frequently engages with guests in a fast-paced, high-volume environment, requiring patience, attentiveness, and a friendly demeanor.
• Lifting and Carrying: Regularly lifts, carries, or moves items such as cash drawers, coin boxes, inventory, and supplies weighing up to 25 pounds.
• Manual Dexterity: Frequently uses hands and fingers to operate point-of-sale (POS) systems, count money, and handle small items such as coins, receipts, and packaging.
• Mobility: Regularly stands for extended periods and moves within the cashier area; may occasionally be required to retrieve items from storage or other departments.
• Stationary Work: Remains in a stationary position at the cashier counter for prolonged periods, often during entire shifts, while maintaining focus and efficiency.
• Tool Operation: Operates POS terminals, credit card machines, cash registers, scanners, and other standard cashier equipment with accuracy and speed.
• Visual Acuity: Requires close vision, peripheral vision, and the ability to distinguish currency denominations, read receipts, and monitor transactions on screens.
• Working Conditions: Works primarily indoors within the casino. Regularly exposed to moderate to high noise levels and a smoking environment. Must be able to work varied shifts, including nights, weekends, and holidays.

WORK ENVIRONMENT:

This is a dynamic, fast-paced environment that requires the ability to adapt and perform under pressure. The casino operates with moderate to loud noise levels and is a smoking environment, requiring team members to work comfortably in these conditions.

WORKING HOURS:

Morongo Casino Resort & Spa operates 24 hours a day, 365 days a year; therefore, flexibility in scheduling is essential. Team members must be available to work shifts that may include evenings, weekends, holidays, and special events. Schedules are subject to change based on business needs and may include overtime, as well as work on both weekdays and weekends.

EQUAL EMPLOYMENT OPPORTUNITY (EEO) AND INDIAN PREFERENCE:

Morongo Casino Resort & Spa is an Equal Opportunity Employer and gives hiring preference to qualified Native Americans as allowed by law. We consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, veteran status, or national origin.

We provide reasonable accommodations to qualified individuals with disabilities as required by the ADA. If you need help or an accommodation during the hiring process, please contact Human Resources.