Job Description

Cashier

Mon, Tues, Thurs 3:30p-8:30p; Sun 10:30a-2:30p

Part-time, benefits eligible

19 hours

Purpose To provide a high level of customer service to Hunger Mountain Co-op shoppers through accuracy of transactions, timely and efficient service and a genuine, friendly and helpful manner that leaves our customers feeling they had a great shopping experience.

Status: Reports to Front End Manager

Pay Level 2

Responsibilities:

Customer Service:

• Treat customers fairly, consistently, and with respect.

• Ensure efficient, friendly and informative service according to established customer service vision and standards.

• Begin customer transaction with a friendly greeting such as “Hello, how are you today?” while making eye contact.

• Bag groceries for customers, as needed.

• End customer transaction with a pleasant farewell such as “Thank you, have a nice day.” Remember the cashier is the last staff member the customer will be in contact with.

• Familiarity with Co-op policies and procedures in order to answer customer questions.

• Refer unresolved questions or problems to the Front End Supervisors, Assistant Manager and/or Front End Manager.

Cashiering:

• Open and close out registers following established procedures.

• Check out customers’ purchases quickly while maintaining accuracy with respect to tender and point of sale entries.

• Watch monitor in order to ensure accuracy of entries.

• Pass out membership information to interested customers.

• Accept equity payments.

• Process returns following store policy.

• Participate, assist, and support the curbside program where necessary.

• Be responsible for safety in the workplace by creating a safe work environment, reporting safety concerns to a manager or member of the Safety Committee, and adhering to safety rules and regulations.

• Follow department policies and procedures.

Security and Money Handling:

• Ensure security and accuracy of accounting for all transactions processed during shift including daily deposits, change requests, and security at registers and in the cash room.

• Ensure security of keys used during shift.

• Follow security procedures in handling cash, deposits or other emergencies.

Requirements

The responsibilities as listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Qualifications:

• Desire to work with people.

• Ability to stand for long periods of time.

• Ability to lift up to 30 lbs.

• Excellent attendance/punctuality.

• Ability to follow all safety policies and procedures of Hunger Mountain Co-op.

• Ability to provide excellent service to customers, vendors and co-workers.

• Ability to work well with others in a cooperative environment where teamwork and constant communication are essential.

• Ability to be physically present onsite at the Co-op to perform the requirements of this position.

Updated May 2021