Job Description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Under the direction of the Guest Services Supervisor, the incumbent ensures the swift expedition of our guests through the parking process while creating genuine rapport with them upon arrival.

• Conducts him/herself in accordance with all Gaming Control Commission regulations as well as departmental policies and procedures.
• Acknowledge all guests utilizing the 10/5 rule and using the guest name whenever possible
• Works with existing Hard Rock standards and develops property-specific standards to ensure exceptional quality, value, and presentation of service standards
• Creates a culture of high ethical standards, integrity and service at all times
• Utilizes effective communication to create a culture of excellence and professionalism as it relates to customer service, employee relationships, and interdepartmental interactions.
• Expresses positive body language and attitude while delivering superior customer service at all times
• Participates in quality assurance program and helps Guest Services achieve a top-tier customer ratings
• Works with existing Hard Rock standards and provides feedback to enhance property-specific standards
• Takes ownership of customer concerns and questions, while escalating any larger service opportunities to the supervisor swiftly.
• Able to sort, assemble and reconcile paper documents (receipts, tickets, etc.)
• Maintains cash bank and prepares daily deposit of funds, along with being responsible for posting cash payments and providing customers with receipts.
• Must be capable of viewing computer monitors/screens for extended periods of time
• Maintains accurate property information through property fact sheets and other forms of communication.
• Able to travel to and from the cashiering location situated outside the main building.
• Assure all safety policies and procedures are followed
• Able to attend training and meetings as and when required.
• Report for duty punctually wearing the correct uniform/attire. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards.
• Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Other duties as assigned
• High School diploma, GED, or equivalent required.
• Must possess the ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
• Must present an image of excitement, enthusiasm, and an outgoing personality, while being able to project a professional appearance.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
• Must possess working knowledge of computers; proficiency in utilizing a point of sale system is preferred.
• Demonstrated aptitude in addition, subtraction, and the operation of calculating machines.
• Must be detail-oriented.
• Must possess excellent time management skills.
• Must be willing and able to work flexible hours, including evenings and weekends.

BENEFITS INCLUDE

• Medical, Dental, Vision, Prescription, Life, Accident, Pet, Legal
• 401K with match
• Paid Time Off
• Holiday Pay
• Free Meals, Free Uniforms, Free Parking
• Discounts at Hard Rock properties around the globe
• All team members are eligible to participate in the discretionary annual bonus program
• Training and Leadership development programs
• Wellness programs including onsite information and fitness seminars
• Team Member Resource Groups
• Recognition programs
• Pay Rate: $16.00 an hour