Job Description

Mary Free Bed Summary

We have the great privilege of helping patients and families re-build their lives. It’s extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients “Ask for Mary,” they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership, to clinicians and care providers.

Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes. The growing Mary Free Bed Network provides patients throughout the system with access to our unique standard of care.

Mission Statement

Restoring hope and freedom through rehabilitation.

Employment Value Proposition

At Mary Free Bed, we take pride in our values-based culture:

• Focus on Patient Care. A selfless drive to serve and heal connects all MFB employees.
• Clinical Variety and Challenge. An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities.
• Family Culture. We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization.
• Trust in Each Other. Each employee knows that co-workers can be trusted to make the right decision for our family, patients, staff, and community.
• A Proud Tradition. Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride.

Summary

The Food Service Worker – Cashier plays a key role in delivering excellent customer service by performing cashier duties and supporting food preparation and service operations. This position is responsible for accurately handling transactions, preparing and serving food, maintaining cleanliness and sanitation standards, and ensuring compliance with all applicable health and safety regulations. The role requires a strong focus on customer interaction, food quality, and operational efficiency.

Essential Job Responsibilities

• Provides prompt, courteous, and efficient service to customers following established service procedures.
• Handles customer inquiries and complaints professionally, escalating issues to supervisors as needed.
• Processes accurate sales transactions using a cash register, ensuring all purchases are properly recorded.
• Manages cash, change funds, and receipts in accordance with company policies and overage/shortage standards.
• Accepts various forms of payment, issue receipts, and follow procedures for refunds and adjustments.
• Monitors customer purchases to ensure proper portion control and adherence to pricing standards.
• Assists with food preparation tasks such as washing, peeling, cutting, and measuring ingredients.
• Transports food items and supplies safely between workstations, maintaining proper handling procedures.
• Stores food items correctly by following labeling, dating, and rotation guidelines to ensure freshness and safety.
• Cleans and sanitizes work areas, equipment, and utensils according to health and safety standards.
• Distributes supplies, utensils, and portable equipment as needed to support food service operations.
• Follows approved recipes and production standards to maintain food quality, temperature, and portion consistency.
• Collaborates with team members to uphold service standards and ensure accurate inventory and cash control.
• Complies with all sanitation, safety, and food handling regulations.
• Performs other duties as assigned to support overall food service operations.

Customer Service Responsibilities

Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.

Responsibilities in Quality Improvement

Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.

Essential Job Qualifications

• High school diploma or GED equivalent required.
• Communication and customer service skills, good hand-eye coordination.
• Ability to make change for cash payments, make transactions with acceptable forms of payment, and issuing receipts to customers.
• Ability to follow written and oral directions.
• Ability to use standard measures required.

Preferred Job Qualifications

• 1 - 6 months related experience and/or training; or equivalent combination of education and experience.
• Food Handler’s Permit by applicable state and county.
• ServSafe training and certificate as required by applicable state and county.

Physical Requirements for Essential Job Qualification

Levels:

• None (No specific requirements)
• Occasionally (Less than 1/3)
• Frequently (1/3 to 2/3)
• Majority (More than 2/3)

Remain in a stationary position: Frequently

Traverse or move around work location: Frequently

Use keyboard: Occasionally

Operate or use department specific equipment: None

Ascend/Descend equipment or ladder: None

Position self to accomplish the Essential Functions of the role: None

Receive and communicate information and ideas for understanding: Frequently

Transport, position, and/or exert force:

Up to 10 pounds: Frequently

Up to 25 pounds: Frequently

Up to 50 pounds: Occasionally

Up to 75 pounds: _____

More than 100 pounds: _____

Other weight: Up to___ pounds _____

Other: _____

Compensation based on experience, starting from $18.00

Consistent with the Americans with Disabilities Act (ADA), it is the policy of Mary Free Bed Rehabilitation Hospital to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Talent Acquisition team at recruitment@maryfreebed.com.

Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic.