Job Description

Summary:

The Fresh Grill Buffet cashiers are the first employees that guests encounter when entering the restaurant that is why it is expected for them to deliver excellent customer service with a smile.

Essential Duties and Responsibilities include:

• Engages in conversations, uses the 10/5 rule, uses the guests name when ever possible and must be able to resolve service issues in accordance to casino regulations.
• Must provide fast, friendly and efficient customer service.
• Operates a cash register/POS system, accounts for all cash, charge and complimentary sales according to established policies and gaming regulations.
• Able to answer the phone with proper etiquette and be able to give a description of our menu and be able to answer any question about our restaurant and hours of operation.
• Able to inspect serving areas to ensure cleanliness and proper setup.
• Must maintain a clean, neat, and organized work area.
• Be aware and promote all casino/resort special events days and times.
• Able to complete all required closing job duties at the end of shift.
• Thanks the guest for their business and welcomes them back as they leave.
• Recognizes VIPs, Diamond and Emerald players and relays that information to the assigned server.

This position is not limited to those duties listed in the job description. Duties and responsibilities can be changed, expanded, reduced or deleted to meet business needs of the company.

Requirements

• Must be 18 years of age
• High school diploma or GED equivalent.
• Must Read, write, understand and speak English fluently
• Excellent customer service/communication skills
• Must be physically mobile with reasonable accommodation
• Must be able to tolerate industry standard chemicals used for cleaning and sanitizing
• Able to tolerate second-hand smoke, noise, bright lights
• Able to work at a fast pace in an often crowded/noisy environment
• Must be able to maintain a neat, professional, well groomed appearance and uphold company appearance/dress standards.
• Must be able to lift and carry up to 50 lbs.

Work Environment:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees working in the Casino or Bowling Center may be exposed to second-hand smoke and moderate levels of noise.