Job Description

Welcomes guests, seat them at tables or lounge and help to ensure quality and service courteously greet all guests and perform cashier transactions accurately and according to the Company policy.

• Settle all customer checks in the system accurately

• Properly complete all cash or credit transactions as necessary

• Ensure an excellent customer service atmosphere for all guests

• Assist other staff as necessary to insure pleasant guest experience

• Provide all guests with a copy of their receipt

• Perform necessary side work and maintain a clean and orderly workspace

• Follow departmental rules to ensure safety, cleanliness, and customer satisfaction

• Always thank guests for their patronage and invite them back

• Ensure bank is returned to the Cage

• Understand and utilize Infogenisis system

• Exemplify our core values, family style service, our mission and vision

• Exemplify our DEI (diversity, equity, inclusion) culture

• Performs other job-related duties as assigned

• Ability to smile, make eye contact, and communicate easily with the public
• Ability to clearly communicate verbally and by telephone
• Positive attitude and ability to be courteous during demanding times
• Ability to communicate in a courteous manner by telephone
• Skill in establishing and maintaining effective working relationships with staff
• The ability to read, write and speak the English language
• High School diploma or equivalent

ADDITIONAL REQUIREMENTS

• Ability to stand for long periods of time
• Work is performed in an area which may be unusually noisy and crowded
• Mobility to include bending, reaching, prolonged standing and walking, accessing, and lifting items from floor level to six feet high
• Normal sense of smell, touch, sound and vision range
• Eye/hand coordination and manual dexterity as well as the ability to distinguish letters, symbols and currency
• Work area is subject to variable temperatures
• May be subject to smoking environment and moderate noise

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS Employee is required to meet and deliver our core values, service standards, and family style service.

PERFORMANCE REQUIREMENTS Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may