Job Description

The Cashier – Cash Operations is responsible for providing fast, accurate, and friendly service to casino guests while processing financial transactions including chip redemption, check cashing, credit advances, and jackpot payouts. This position ensures compliance with all internal controls, gaming regulations, and department policies while maintaining accountability of all assigned funds and cage inventory.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Functions as a general cashier or specialty banker depending on business needs, experience, and shift assignment.
• Maintains full accountability for assigned cash drawer and cage bank in accordance with company internal controls and Gaming Commission requirements.
• Processes transactions including chip redemption, check cashing, jackpot payouts, credit card advances, and other guest-related cash operations.
• Receives cash, cash equivalents, and personal checks; disburses gaming chips and other currency as required.
• Redeems and consolidates counter checks; tracks check issuance and maintains secure records of check movement.
• Maintains inventory and control of chips and coins used for gaming table transactions.
• Interacts professionally with guests at the front counter, delivering exceptional guest service while adhering to procedures.
• Performs other job-related duties as assigned.

SUPERVISORY RESPONSIBILITIES:

This position does not have direct supervisory responsibilities but may provide guidance or support to other team members.

QUALIFICATIONS:

• Ability to remain standing for extended periods and perform repetitive cash-handling tasks.
• Excellent math skills and accuracy in handling large sums of cash and other financial instruments.
• Strong attention to detail, integrity, and professionalism.
• Effective interpersonal and communication skills.
• Ability to maintain a positive attitude and deliver superior guest service in a fast-paced environment.
• Must maintain strict confidentiality and demonstrate a high level of integrity.

EDUCATION and/or EXPERIENCE:

• High school diploma or equivalent preferred.
• Additional coursework in accounting, finance, or business is a plus.
• Minimum of 1–2 years of experience handling cash in a customer service, banking, or retail environment.
• Experience working in a high-volume, fast-paced setting preferred.
• Familiarity with basic accounting principles and cash handling procedures.
• Experience using point-of-sale (POS) systems, cash drawers, or currency counters preferred.
• Prior experience in a regulated environment such as gaming, banking, or hospitality is a plus.

LICENSES, CERTIFICATES, REGISTRATIONS:

Must have successfully completed a background check and obtained a gaming license issued by the Morongo Gaming Agency, as required.

LANGUAGE SKILLS:

Must be able to read and interpret documents in English, such as instructions, guidelines, policies, and procedures. Must also be able to communicate clearly and effectively with team members, management, and guests.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Communication Skills: Must be able to communicate clearly and professionally in person and over the radio or phone when required; frequent interaction with guests, supervisors, and coworkers.
• Lifting and Carrying: Regularly lifts and carries coin bags, cash drawers, and supplies weighing up to 25 pounds; occasional lifting of heavier items may be required with assistance.
• Manual Dexterity: Frequently uses hands to count currency and coins, operate cash registers, computers, and other equipment with speed and accuracy.
• Mobility: Frequently moves within assigned cage area; may also travel between windows, counters, vault, and other locations as required during shift operations.
• Stationary Work: Frequently remains standing at a cashier station for extended periods during assigned shift; occasional seated work during breaks or administrative tasks.
• Tool Operation: Regular use of currency counters, coin wrappers, computers, kiosks, calculators, and other standard cashiering tools and security devices.
• Visual Acuity: Requires sharp near vision and attention to detail to accurately count, verify, and balance cash and coin transactions; must be able to read fine print on forms, screens, and currency.
• Working Conditions: Works in a high-security cage environment with frequent exposure to noise, constant surveillance, and a smoking environment; may also work on or near the casino floor with exposure to heavy guest traffic and fast-paced operational demands.

WORK ENVIRONMENT:

This is a dynamic, fast-paced environment that requires the ability to adapt and perform under pressure. The casino operates with moderate to loud noise levels and is a smoking environment, requiring team members to work comfortably in these conditions.

WORKING HOURS:

Morongo Casino Resort & Spa operates 24 hours a day, 365 days a year; therefore, flexibility in scheduling is essential. Team members must be available to work shifts that may include evenings, weekends, holidays, and special events. Schedules are subject to change based on business needs and may include overtime, as well as work on both weekdays and weekends.

EQUAL EMPLOYMENT OPPORTUNITY (EEO) AND INDIAN PREFERENCE:

Morongo Casino Resort & Spa is an Equal Opportunity Employer and gives hiring preference to qualified Native Americans as allowed by law. We consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, veteran status, or national origin.

We provide reasonable accommodations to qualified individuals with disabilities as required by the ADA. If you need help or an accommodation during the hiring process, please contact Human Resources.