Job Description

Responsible for all cash service required by Cage Cashier III and Cage Cashier II. Responsible for all cash service needs of our internal and external casino customers, while maintaining appropriate accountability for inventory. Delivers truly great customer service while performing transactions.

Customer Satisfaction

Provides prompt, friendly, and courteous service to all internal and external customers, while following company and gaming regulations. Conducts all transactions in a confidential manner.

Technical Proficiency

Money Handling: Performs all types of money-handling functions.

External Customers:

Redemption of ticket/voucher, traveler’s check cashing, personal check cashing, generic reel reward transactions, promotional transactions and any other services that may be offered in the future.

Internal Customers:

• Paying jackpots, issuing department banks, selling change and currency as needed to all departments.
• Able to balance money and paperwork to reconcile banks.
• Able to order currency from Cage Cashier I to refill drawer when performing the duties of a Cage Cashier II or Cage Cashier III.
• Able to process fund transactions for the cashiering department with other casino personnel.
• Able to perform all transactions as per policies and procedures under surveillance.

Regulatory Compliance:

Must be willing to learn, understand and adhere to all Title 31 requirements for reporting, record keeping and cash handling procedures for MIL’s, MTL’s, CTR’s and SARC’s.

Record Maintenance/Processing:

Processes transactions and records information regarding transactions on reports and forms. Maintains internal controls with reports describing errors and discrepancies.

Additional Responsibilities required of Cage Cashier I:

• Perform all functions required by Cage Cashier Ill and Cage Cashier II such as:
• Provides prompt, friendly, and courteous service to all internal and external customers, while following company and gaming regulations. Conducts all transactions in a confidential manner.
• Processes NRT Fills and Credits using automated and manual systems.
• Balances NRT’s both physically and on paper.
• Prepares all documentation.
• Processes front money deposits & withdrawals, wire transfers, and found money.
• Does regular bank deposits and receives cash deliveries from bank.
• Verifies and takes accountability for Soft Count, NRT and Non-Gaming and Lottery buys.
• Maintains accountability for all items such as Front Money, Reel Rewards, Cash and Coin on hand.
• Receives in any new inventory when necessary.
• Processes employee transactions such as Mid-shift sells, re-impressments of banks, Closeout Variances.
• Processes Guest Dispute paperwork
• Scan checks and other documents through Optical scanner to maintain database.
• Assists supervisors as needed.
• Redeems Sportsbook tickets when Sportsbook is closed.

Teamwork and Values

Team Work: Collaborates with work-group and all support departments to ensure customer satisfaction. Communicates all relevant information to co-workers and management to maintain consistency and avoid potential problems. Works with team members to achieve common goals.

Values: Maintains high standards of courtesy, professionalism and discretion in all communications to, about, or with customers, (both external and internal) including their arrangements and finances. Maintains confidentiality of all customer accounts. Maintains security and confidentiality of files, records, and lists.

HOW YOU WILL CREATE THE EXTRAORDINARY

• High school diploma or equivalent experience preferred.
• A minimum of 1-2 years’ related experience required.
• A minimum of 1-year supervisory experience required.
• Ability to communicate with all levels of management in a clear, friendly, and confident manner.
• Must be able to get along with co-workers and work as a team.
• Must present a well-groomed appearance.
• Must be able to maneuver around office areas, effectively work in high traffic areas and respond to visual and aural cues.
• Must have the manual dexterity to operate a computer and other necessary office equipment.
• Must be self-motivated and be able to handle more than one function at a time by being well organized.
• Must be able to read, write, speak and understand English.
• Good mathematical and clerical aptitude for accurate record keeping.
• Excellent customer service skills a must.
• Acts as a role model to other employees
• Adheres to all regulatory, company and department policies and procedures.
• Is able to work in smoke filled environment and is able to sit and stand for prolonged periods of time.
• Must be able to obtain and maintain the appropriate license through the Pennsylvania Gaming Control Board.

Requirements:

• Must have a high school diploma or GED
• Must be at least 18 years of age
• Must present a well-groomed appearance
• Must demonstrate the ability to add, subtract, multiply, and divide without the use of a calculator
• One-year previous United States currency money handling work experience preferred
• Must read, write, speak, and understand English
• Must be willing to serve internal and external customers from a variety of backgrounds
• Must be willing to work nights, weekends, and holidays and work overtime
• Able to pass mandated regulation and department testing
• Must be physically mobile with reasonable accommodation
• Able to lift and carry up to 50 lbs. (e.g., coins, drawer inserts, BV’s etc.) throughout their shift
• Able to stand, walk, stoop, talk, hear, and reach at least 2 feet across a counter throughout their shift
• Must have the manual dexterity and coordination to operate office equipment (including computers, currency counters, and 10 keys), handle currency, coins, and keys.
• Must have good close and medium range vision
• Able to tolerate areas containing secondary smoke, high noise levels, bright lights, and dust
• Able to work at a fast pace in mentally and physically stressful situations
• Able to walk and remain standing for 8 to 10 hours with breaks
• Able to safely push or pull a cashier cart when fully loaded
• Able to differentiate between various denominations of currency and coin.
• Must maintain professional composure in all situations (e.g., demanding or irate customers and during periods of high business volume)
• Is able to work in a smoke-filled environment
• Able to sit and stand for prolonged periods of time.
• Must be able to obtain and maintain the appropriate license through the Pennsylvania Gaming Control Board.