Job Description

POSITION TITLE: Cashier

DIVISION / DEPARTEMENT:Fashion / Retail

REPORTING TO (Title): Boutique Operations Manager

CONTRACT TYPE: Fixed

LOCATION: La Isla | Cancún

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.

ABOUT THE ROLE

Every element of the Chanel selling ceremony is a link in the timeless bond forged between the House and its clients. Executing the final step in the selling ceremony, the Fashion Cashier is at the peak of the ceremony, when the coveted CHANEL creation enters the client’s ownership. Offering a personalised service, responsive to the client’s needs, the Fashion Cashier seals a unique and memorable experience for each customer, while ensuring that cash receipts comply with legal regulations and internal procedures. A true ambassador of the Brand’s image, the Fashion Cashier combines sensitivity and warmth with great attention to detail.

WHAT IMPACT YOU CAN CREATE AT CHANEL

You contribute to financial health by respecting all procedures surrounding sales transactions. You contribute to client engagement by overseeing the personalised and warm experience at the final step of the selling ceremony.

You contribute to brand performance by acting as an ambassador within CHANEL’s leading luxury image.

You create a significant impact by:

Placing the client at the heart of the purchase transaction and ensuring that the client journey reflects CHANEL’s standards of ultimate and individual luxury:

• Welcoming the client as they continue their journey through the Boutique
• Being co-responsible for the proper running of the Boutique in accordance with the established rules
• Offering the ultimate, warm and tailor-made experience to each client
• Looking for solutions and take the time to explain our rules and procedures to the client
• Building a lasting relationship with clients to help with queries outside of the Boutique journey
• Collaborating with the Boutique teams to ensure all métiers work together to constantly elevate the client experience

Upholding CHANEL’s standards and procedures to ensure operational efficiency and safeguard brand performance:

• Mastering and applying CHANEL's internal regulations and procedures in terms of cash collection and tax exemption
• Managing cash receipts through the proper use of computer systems
• Mastering the different business cases, applying cash operations and the associated payment methods
• Managing the client file by entering information in compliance with procedures
• Managing all the additional tasks inherent to the job
• Understanding personal objectives and actively implementing an action plan to achieve them
• Participating in the morning brief and making suggestions to transform procedures and improve the client experience
• Fostering collaboration by sharing information
• Embracing a learning journey with a blended approach, using digital, in-person and individual resources, driven by personal curiosity, to develop the ultimate level of expertise and embody the Chanel client relational promise

YOU ARE ENERGISED BY:

• The history and the heritage of The House of CHANEL
• Tasks that require accuracy and compliance to procedure and processes
• Being truly service minded
• Building collaborative partnerships and relationships in a team-focused environment
• Fostering a meaningful client experience centered around inclusion and connection

WHAT YOU WILL BRING TO THE TEAM:

• Precision and knowledge of the procedures and processes
• Understanding of, and passion for client experience
• Excellent organisational skills
• Curiosity and desire to learn and grow professionally within the world of CHANEL

YOUR QUALIFICATIONS:

• You have documented experience in cashier retail luxury sector
• You are a self-driven, positive and independent person
• You are trustworthy with a high degree of integrity and ethics
• You are decisive and performance oriented
• You are detailed oriented and you have excellent organizational skills
• You have a passion for client experience, luxury and beauty
• You speak Spanish and English – good written and verbal communication skills