Job Description

Job Location: Raven's Nest Bookstore - Okmulgee, OK 74447
Position Type: Full TimeEducation
Level: High School
Travel Percentage: None
Job Shift: Day
Job Category: Retail

General Summary:
Under the direction of the Bookstore Manager, the Bookstore Cashier supports both in-store and online bookstore operations. This position is responsible for providing excellent customer service, operating the point-of-sale system, managing online sales and digital content, processing orders, maintaining inventory, and ensuring a clean and organized retail environment.
The Bookstore Assistant plays a key role in supporting the College’s mission by delivering accessible, efficient, and culturally responsive retail services to students, faculty, staff, and the Muscogee (Creek) Nation community. This position requires flexibility, attention to detail, and the ability to work collaboratively in a fast-paced environment.
Principal Duties and Responsibilities:
The provisions of the following Bookstore Cashier duties include, but are not limited to:
- Greet customers professionally and assist with purchases, product inquiries, and customer concerns.
- Operate the point-of-sales (POS) system and accurately process all forms of payment.
- Reconcile cash drawers and maintain accountability for daily transactions and reports.
- Answer phones and respond to customers and online order inquiries with proper etiquette.
- Assist with opening and closing procedures, including assuming leadership responsibilities in the absence of the Bookstore Manager.
- Maintain a clean, organized, and welcoming bookstore, stockroom, and sales floor environment.
- Maintain and update the bookstore e-commerce website, including product listings, pricing, inventory, promotions, and digital content.
- Create product descriptions, photograph merchandise, and prepare digital assets for online listings.
- Apply basic SEO practices and monitor website performance to improve visibility, accessibility, user experience, and sales growth.
- Process online orders, coordinate fulfillment activities, and handle returns, exchanges, refunds, shipping records, and tracking information.
- Assist with receiving, unpacking, pricing, stocking, merchandising displays, inventory management, textbook distribution, and buyback events.
- Maintain accurate inventory records and ensure synchronization between in-store and online systems.
- Train and assist new staff and student workers as needed.
- Work collaboratively with bookstore staff and communicate operational needs, inventory concerns, and customer feedback to management.
- Participate in staff meetings, college committees, and special events.
- Follow all college policies, safety procedures, dress code standards, and maintain professionalism in a fast-paced environment.
- Perform other duties as assigned.

QualificationsJob Specifications:
Minimum Requirements –High School diploma or GED. 1-2 years of experience in bookstore, retail or any combination of education and experience which is substantially equivalent to the above qualifications.  Good organizational skills and ability to work well with the public is essential.  Communicate orally and in writing as required for reports and to exchange information, read and understand basic written materials, basic math and computer skills.  Must be able to work weekends and/or evenings.
2.  Preferred Requirements –Associate degree or coursework in business, marketing, communications or related field.  Knowledge of tribal college student services issues. Excellent oral communication, interpersonal and organizational skills.
3.  Special Considerations – Ability to speak the Muscogee (Creek) language is preferable but not a requirement.  Native American and veteran preference.
4. Special Requirements- Must be able to bend, lift, and stoop. Lift above shoulders and/or carry 50 pounds; may perform shift work.
Physical Requirements:
- May be required to lift and carry up to 40 pounds.

Work Environment:
- Cultural Context: Requires respect for Native American traditions, values, and protocols; fosters collaboration in a culturally rich environment.
- Work Setting: Primarily office-based with regular movement throughout campus buildings, classrooms, and administrative spaces.
- Stakeholder Interaction: Regular engagement with students, faculty, staff, and visitors.
- Physical Demands: Involves sitting, standing, lifting, and carrying; requires mobility in various campus environments.
- Safety Focus: Adheres to CMN safety protocols and proper handling of equipment.
- Collaborative Atmosphere: Works closely with the Student Affairs team in a cooperative, supportive environment.
- Environmental Conditions: Works in climate-controlled settings with occasional outdoor movement between buildings.
- Mission-Focused: Supports the tribal college's mission by maintaining effective technology systems that respect cultural values and traditions.
- Schedule: May occasionally require evening or weekend hours.
Licensure (if appropriate): Teaching certification is helpful but not mandatory.
Disclaimer:
The College of the Muscogee Nation (CMN) provides this job description as a general overview of the duties, responsibilities, and qualifications required for the position. Employment with CMN is at-will, meaning that either the employee or the employer may terminate the employment relationship at any time, with or without cause or notice, unless otherwise specified in an employment contract. This description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. CMN reserves the right to modify or amend this description as necessary.
CMN is committed to fostering a diverse and inclusive work environment. As an Equal Opportunity Employer, CMN does not discriminate against any employee or applicant based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other category protected under applicable law. Reasonable accommodations will be provided to qualified individuals with disabilities to enable them to perform essential job functions.
As a tribal college, CMN operates under the sovereign authority of the Muscogee (Creek) Nation. Employment is governed by tribal law, with federal and state laws applying where appropriate. All compensation, benefits, and job duties are subject to change at the discretion of CMN and in alignment with institutional needs and priorities. By applying for employment with CMN, applicants acknowledge and agree to the terms outlined in this disclaimer.
Public Relations:
Essential attributes of any employee of the CMN, along with the official performance of duties, are personal appearance and public relations. Each employee is expected to make every effort to be well-informed about the institution, pleasant, courteous, and cooperative. As an employee, you are expected to act in a manner that commands the respect of all personnel and students.