We’re Sonesta International Hotels.
The 8th largest hotel company in the U.S.—and growing fast.
An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
The Cashier (Bartender/Barista) will prepare and serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas, and alcohol beverages. This also includes serving, taking orders for baked goods and sandwiches. The Counterperson
Special Qualifications, Education or Licenses:
High School Diploma or equivalent
Food Handler Certificate required
TIPS Alcohol Certification
Minimum one year of experience as a cashier, bartender, barista and prior experience in customer service preferred
Must speak, read, and understand English fluently and clearly
Must be able to work nights, weekends and holidays
Essential Elements:
Ability to lift and move approximately 15 pounds, including setting and storing in overhead areas
Ability to carry out all safety and emergency procedures, (for example fire, crowd control, inclement weather, and bomb threats)
Ability to bend, squat, kneel, climb, and reach daily
Ability to effectively utilize point of sale equipment
Ability to perform tasks requiring sustained repetitive motion and/or fine motor skills, (for example: answering phones, using calculators, etc.)
Ability to work in extreme temperature
Ability to communicate clearly and effectively with guests regarding menu items, (including beverages, delivery times, etc.)
Ability to communicate with guests and be able to direct/escort them to the various facilities and functions within the hotel
Ability to perform basic arithmetic, including the use of percentages.
Ability to read and write effectively
Ability to read or understand diagrams and count
Ability to sustain direct contact with the public; must establish a high degree of customer service and a high volume of interaction with guests and staff
Service Responsibilities:
Upselling and suggestive selling techniques
Be affable and accommodating when serving guests and offer excellent customer service
Ensure that the store offers excellent customer service as it pertains to the operation of the staff and physical upkeep of the store
Operate in such a manner that aids in achieving the goal of increased sales and lowered operational costs
Product Knowledge and Quality:
Accurately prepare and serve beverages and food products
Command an understanding of our products and use this knowledge to answer customers' questions and to educate the customer about our products
Attend training sessions designed to increase coffee knowledge and work skills and apply that knowledge to counter serving operations
Assist on-the-job training of new employees
Assist retail customers by offering information and suggestions as well as help in selecting purchases
Presentation of the Store:
Brew beverages to ensure that customers always receive fresh products, quickly served
Replenish the pastry case in an attractive manner and store all back stock of food to ensure freshness
Throughout a shift, be aware of on-hand levels of pastry, coffee, tea, and needs such as keeping condiment stand stocked, and general cleanliness of the store
Maintain a clean counter area for sanitary and safety reasons and present a pleasing work area to guests.
Execute the indoor and outdoor cleaning responsibilities as assigned by the manager
Ensure the quality of the brewed beverages by regularly cleaning brewing equipment
Restock all food products, serving supplies, condiments, and paper products
Follow proper opening, closing, and shift-change procedures
Ideas and Information Responsibilities:
Alert management to operational needs, equipment failure, and necessary improvements that are needed
Be informed of store issues and command an understanding of the services offered by the company
Assist in the organization and physical improvement of the store
Additional Job Information/Anticipated
Pay Range
$24 an hour.Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and job specific experience/overall experience
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
Sonesta is now the 8th largest hotel company in the US, with 13 brands that consist of 1100 hotels, 100K+ rooms across three continents and include The Royal Sonesta, The James Hotels, Classico Collection by Sonesta, Sonesta Hotels & Resorts, MOD Collection by Sonesta, Sonesta Select, Sonesta ES Suites, Sonesta Simply Suites, Red Lion Hotels, Inns & Suites by Sonesta, Signature Inn by Sonesta, Americas Best Value Inn by Sonesta and Canadas Best Value Inn by Sonesta.
With the growth of the company, we have also expanded our award-winning guest loyalty program – Sonesta Travel Pass. Offering guests a variety of travel experiences, free nights, value added perks, points that can be redeemed at any of Sonesta's hotels.
Sprung from the classic hoteliers of the mid-20th century, Sonesta is a collection of hotels, resorts, suites and cruises enjoys a rich history celebrating over 85 years in hospitality. When savvy travelers stay in one of our locations throughout the world, they are treated to a genuine experience, reflective of the culture and personality of the destination. Guests are always delighted to find that we have let the outside culture in!
As one of the original hoteliers in the United States, Sonesta has a solid understanding of what drives the passion for travel – service, beautiful surroundings and an unmatched destination experience delivered with style. It’s our employees who deliver on this promise with integrity and passion, ensuring our future will be as strong as our past.
Discover what you have been missing at Sonesta. Join us. We can’t wait to meet you.
