Job Description

Head Cashier Role Description
Reports to: Store Leader

The primary responsibility for all positions with Athens Ace Hardware is to Amaze Every
Customer Every Time and uphold the Core Values as determined by the leadership team. The
Head Cashier position is a supplementary primarily responsible for the cashiers and for the
receipt and disbursement of money for sales transactions for all Cashiers, assist in daily
operations at the cash wrap area (e.g., draw count) and help to train new Cashiers.
ESSENTIAL DUTIES AND RESPONSIBILITIES
? Ensure each customer receives outstanding service which follows the W.O.W. process
and by mystery shop standards
? Greet customers as they enter the store
? Troubleshoot point of sale problems
? Effectively train and direct the activities of cashier assigned to the front end and set the
standard for customer service
? Ensure that associates assigned to the front-end consistently follow all policies and
procedures including established safety procedures; communicate issues to
management
? Perform cash pulls, make change orders and deposits in accordance with established
policies
? Ensure that merchandise displays in the front-end area remain clean, organized and
well-stocked
? Ensure return merchandise is restocked to the correct product location on the sales
floor and that all damaged and defective merchandise is properly labeled
? Answer incoming telephone calls following company’s guidelines.
? Tactfully and pleasantly deal with customers
? Maintain awareness of all promotions and advertisements
? Perform register sales transaction quickly and accurately in accordance with established
cash control procedures and customer service guidelines
? Perform other tasks as assigned from time to time by store leadership
? Solicit customers to open an Ace Rewards card, issue receipts, refunds, credits or
change due to customers
? Acts as lead cashier without formal supervisory responsibilities in training and reviewing
the work of cashiers.
? Assists with the work schedule of cashiers.
? Promotes Ace Rewards to all customers, and maintain all related supplies.
? Ensure Cashiers are asking customers if they are enrolled in Ace Rewards and enrolling
new customers who are not.
? Ensure Cashiers are making customers aware of Customer Experience OSAT Surveys,
and posting results internally.
? Advise leadership of any personnel increases or reduction needed.
Head Cashier Role Description
? Conduct Cashiers meetings; provide training and development of new associates in the
assigned department.
? Order and maintain all training supplies, associate uniforms, including nametags and
vests, and related supplies
? Advise leadership when associates violate company policies.
? Assist leadership in the interviewing of new cashiers.
? Relay communication to associates from management and vice versa.
? Assist Customers with complaints, unless they require a leader.
? Watch for shoplifters and take action, in line with company policy, that will discourage
shoplifting.
? Review and follow company policies and procedures.
? Perform other assigned tasks as requested by leadership.
? Provide motivation and leadership to associates in assigned department.
? Always be patient and helpful under pressure with associates and customers.
? Cooperate with others and work well as part of a retail team.
? Provide and accept constructive suggestions and instructions.
? Prioritize work to keep department on task.
COACHING AND TRAINING
? Work on your professional development through leadership training opportunities (selfdirected learning, local business events, Ace learning and industry events, etc.).
? Successfully complete Cashier Onboarding on Ace Learning Place
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
? High School degree, some college preferred
? Prior experience managing associates and handling cash, preferably in a retail
environment
? A commitment to service, excellence and customer satisfaction
? Ability to take leadership role in training and coaching team members on skills needed
to positively impact sales
? Ability to communicate with associates and customers
? Demonstrate strong attention to detail
? Maintain composure while supervising multiple tasks and handling customer complaints
? Solid team player with excellent interpersonal skills with a strong willingness to learn
? Knowledge of retail computer systems, electronic cash registers, MS Word, and Excel

Pay rate: $ 11.00/hr