Job Description

ORGANIZATIONAL SUMMARY:

Our Goal is to promote a culture of professionalism that operates at the highest level of integrity. We strive in hiring the best staff, providing them substantial training, competitive compensation and significant career growth opportunities. We know your success is our success. Our organization spans across 15 auto manufacturers brands at 9 locations throughout the Bay Area. As a family-owned business, our associates work together across stores to ensure that our customers get the right vehicle at a competitive price.

The Service Cashier is primarily responsible for receiving cash from customers and employees in payment for goods and services and records the amount received in an accurate manner. This person is sometimes the customer’s last contact with the dealership and therefore, must represent the dealership in a friendly, professional manner.

EDUCATION AND EXPERIENCE:

• High School Diploma or equivalent
• 2+ years of customer service experience (preferred)
• Basic skills with computer and other office machines
• Excellent attention to detail and strong organizational ability

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Calculate the customer’s bill using the dealership’s computer system.
• Receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket.
• Make changes accurately and issue receipts to customers. Have every repair order signed by the customer at time of payment.
• Ascertain and record totals of counter tickets and repair orders and verify against all cash, checks and credit card payments on hand at end of shift.
• Refer customers who have additional questions (e.g. questions about their repair order) to the service advisor or other appropriate individual.
• Handle customer complaints with integrity and poise and take or refer the complaining customer to the appropriate individual for further communication.
• Give cash refunds accurately to customers for approved returned merchandise.
• Maintain service files timely.
• Perform receptionist duties as needed.
• Perform other duties as assigned by management.
• Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

Requirements

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to work well with customers and present a friendly, helpful attitude at all times
• Ability to speak candidly and knowledgeably about services
• Ability to work in a fast-paced and sometimes chaotic environment
• Good organizational skills, data entry skills

PHYSICAL REQUIREMENTS, WORK ENVIROMENTS, and WORK SCHEDULE:

Skill in operating office equipment such as a personal computer, copy machine and telephone system. Ability to perform routine bending, stooping, twisting, and reaching. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Ability to lift a minimum of 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK LOCATION:

This position may require traveling to other office locations or off-site meetings as required.

Job Type: Full-time, Non-Exempt, Monday to Friday with some weekends/Holidays

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:

Price Simms Family Dealerships is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.