Job Description

WKS KRISPY KREME, LLC

Position: Cashier

Brand: Krispy Kreme

Reports To: General Manager

The Cashier / Retail Team Member is responsible for delivering friendly, accurate, and efficient guest service while operating the point-of-sale system and maintaining a clean, welcoming shop environment. This role supports guest satisfaction by ensuring order accuracy, product knowledge, upselling, and adherence to Krispy Kreme brand standards.

Key Responsibilities

Guest Service & Sales

• Greet guests promptly and courteously according to Krispy Kreme standards.
• Take guest orders accurately and efficiently using the POS system.
• Accept payment, process transactions correctly, and provide accurate change.
• Answer guest questions regarding products, pricing, and promotions.
• Engage in suggestive selling and upselling to promote featured items and increase sales.
• Assist guests with carrying large or multiple-item orders.
• Conduct shop tours when requested or assigned.

Product Knowledge & Brand Support

• Maintain knowledge of Krispy Kreme history, products, and current promotions.
• Inspect products for quality and freshness prior to sale.
• Ensure retail display cases are stocked, organized, and visually appealing.

Shop Operations & Communication

• Answer the telephone in a timely manner using Krispy Kreme greeting procedures.
• Utilize maintenance, cash handling, and cleaning logs as required.
• Communicate guest concerns, product needs, or operational issues to leadership.
• Support shop operations during peak periods as needed.
• Perform other duties as assigned.

Cleaning & Sanitation

• Maintain cleanliness of front counter, service areas, and retail displays.
• Clean and sanitize counters, POS areas, menus, and guest-contact surfaces.
• Sweep and mop floors and remove trash.
• Clean restrooms and exterior areas as assigned.
• Perform any other cleaning or side work tasks assigned by management

Physical Requirements & Work Environment

Physical Activity

• Standing, walking, bending, stooping, twisting, reaching, and grasping.
• Writing, filing documents, and working with POS systems.
• Lifting, carrying, pushing, and pulling objects.
• Communicating with shop team members, guests, and management.
• Use of POS systems and other shop technology, as permitted by applicable state age requirements.

Physical Requirements

• Standing and walking for extended periods during the work shift.
• Lifting and carrying ranges:
• 0–10 lbs: Frequent
• 11–25 lbs: Frequent
• 26–50 lbs: Occasional with assistance
• 51–75 lbs: Seldom; team-lift only
• Pushing and pulling approximately 10–40 lbs of force occasionally.
• Frequent use of hands for cash handling, POS input, and product handling.

Work Environment

• Work performed primarily in guest service and retail areas of the shop.
• Exposure to heat, noise, wet or slippery surfaces, and cleaning chemicals.
• Fast-paced environment with variable schedules, including mornings, nights, weekends, and holidays based on business needs.

Cognitive Demands (ADA/FEHA-Compliant)

• Ability to follow service and cash handling procedures.
• Ability to maintain attention to detail and transaction accuracy.
• Ability to multi-task and adapt in a fast-paced environment.
• Ability to communicate clearly and professionally with guests and team members.
• Ability to maintain regular and predictable attendance.

Requirements

Essential Skills & Experience

• Excellent customer service skills required.
• Excellent communication skills required.
• Strong interpersonal skills required.
• Basic mathematical skills sufficient to handle cash transactions required.
• Basic literacy skills required.
• Ability to pass a pre-employment drug screen and criminal background check.

Non-Essential Skills & Experience

• High school diploma or equivalent preferred.
• Previous retail, cashier, or food service experience preferred.
• Previous job stability preferred.

This document describes the job and its traditional physical, cognitive, and environmental demands. It does not describe the abilities of any individual employee.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.