Job Description

SCOPE OF JOB: The cashier plays a pivotal role in delivering a seamless experience. they are responsible for handling all point-of-sale transactions accurately and efficiently while maintaining hermes’ exceptional standards of client experience. additionally, the cashier ensures operational accuracy, supports the sales team, and contributes to the overall success of the store.

Responsibilities

• Greets customers including answering phones and directing customer inquiries to appropriate party.
• Answers routine billing questions/issues from customers
• Assists in the opening and closing of the store which includes and but not limited to cash handling and deposits.
• Completes, processes, and maintains applicable paperwork and records.
• Manage the daily till (Cash/Deposit) and till procedures.
• Handle goods and deliver them to the clients.
• Optimize greeting (Greetings/Department at the end of the sales transaction)
• Effectively train and direct the activities of cashier assigned to the front end and set the standard for customer service.
• Accurately perform opening and or/ closing functions and maintain cash office files and reports.
• Provide on the job training to the junior cashiers.
• Accepts cash, cheques, wire transfers or credit cards for payment and completes cheque and credit card transactions according to established procedures and guidelines.
• Ensure register/counter areas are neat and stocked with necessary supplies.
• Identify prices of goods using memory or scanner
• Enter transactions in the cash register and provide customers with the total bill.
• Sort and count currency and coins
• Issue receipts and change to customers.
• Count money at the end and beginning of each shift.
• Process credit card and check payments
• Perform the duties of customer service representative when required.
• Assist in stocking shelves, rotating merchandise, and marking prices.
• Open and close tills

Measures of success

• Accuracy
• Processing transactions within the targeted timeframes to ensure smooth checkout flow
• Positive feedback from clients
• Effective collaboration with the sales team, enhancing overall operational success

Experience

• Prior experience in a cashier or similar role, preferably in luxury retail
• Strong numerical and data entry skills with attention to detail
• Excellent interpersonal and communication skills
• Ability to handle high-pressure situations with professionalism

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.