Job Description

Employer: Miguel's Jr.

Position: Shift Supervisor

Status: Full-time

Location: Redlands, CA

Salary: $17.25-20/hr

Shift: Flexible schedules

Miguel’s Jr. stays true to who we are with Our WHY, or our purpose: We create positive experiences and opportunities around the LOVE OF FOOD, FAMILY, AND SERVICE.

If you are ready to change your life for better come be a part of our team! Here at Miguel’s, you will find more than just a job. We are a family and a team with goals and aspirations!

We offer an excellent compensation and benefits package to include:

• Great Compensation (DOE)

• Paid Time Off (PTO) & (PSL) Paid Sick Leave

• Low-Cost Insurance benefits (Medical, Dental, Vision Plans)

• Company Paid Life Insurance

• 401(k) Plan with Awesome Company Match

· One Year Anniversary Day

• Free Employee shift meal

And much more!

Cashier Position Summary
The Cashier is responsible for delivering excellent guest service by accurately processing orders, handling payments, and maintaining front-of-house cleanliness and organization. The role may include working the drive-thru station. The Cashier ensures guests receive prompt, friendly, and consistent service in accordance with company standards for quality, safety, and hospitality.

Essential Functions

• Greets guests in a friendly and professional manner and provides prompt customer service.

• Promotes special offers and encourages completion of online review.

• Utilize headset and/or tablet when assigned as drive-thru Cashier.

• Accurately enters food and beverage orders into the POS system.

• Processes cash and credit card transactions in accordance with company cash-handling procedures.

• Bags and prepares take-out orders and delivers food to guest tables as needed.

• Maintains a clean, organized, and well-stocked front counter area, including cups, lids, napkins, straws, and bags.

• Prepares and maintains beverage stations, including coffee, tea, lemonade, and horchata, to company standards.

• Maintains the cleanliness of dining areas and beverage stations.

• Ensure patio area and restrooms are cleaned and maintained on a regular basis.

• Responds to guest questions or concerns and escalates issues to a supervisor when appropriate.

• Follows all food safety, sanitation, and HACCP procedures, including daily checks.

• Demonstrates pride in service, teamwork, and representing the brand.

• Performs other duties as assigned by the Supervisor or Manager.

Job Requirements

• Basic computer and POS system proficiency.

• Ability to accurately handle cash and credit card transactions.

• Strong verbal communication and customer service skills.

· Flexible availability, including nights, weekends, and holidays.

• Ability to multitask and prioritize tasks in a fast-paced environment.

• Ability to stand for extended periods of time.

• Ability to follow written and verbal instructions.

• Must obtain a Food Handler Certification within 30 days of hire.

• High School Diploma or equivalent preferred.

Key Competencies

• Guest Service Focus

• Accuracy & Attention to Detail

• Team Collaboration

• Reliability & Accountability

• Communication Skills

• Adaptability & Multitasking

• Safety & Compliance Awareness

• Brand Representation