Job Description

Location: CHANEL Oakridge Park Boutique (in Vancouver)

Reports to: Operations Manager

Contract: Full-time and permanent position

Your role @ Chanel:

As a Cashier, you will effectively perform cashier and administrative duties in support of a variety of assigned functions required for the Boutique (Front and Heart of House) and the Head Office, while maintaining the CHANEL standards of excellent customer service, product knowledge and care, personal presentation, and teamwork at all times.

What impact you can create at Chanel:

• Help process transactions at Cash stations precisely and in a timely manner

• Ensuring Cash and Wrap stations are prepared and stocked as needed

• Prepare packaging and assist with gift wrapping parcels as needed

• Always provide the highest level of customer service to colleagues, including prompt response to requests from Clients, Boutique Management and Head Office

• Accurately document messages from clients and deliver to Fashion Advisors on a timely manner

• Establish and provide strong client relationships when answering the phones by responding promptly and appropriately to all internal and external queries and ensuring that all clients are kept informed as appropriate

• Communicate appropriately and effectively with colleagues and management within own and other Boutiques, as well as with CHANEL Head Office as required

• Apply a helpful and courteous manner towards all colleagues, remaining reliable, supportive and flexible as the business demands

• Ensure absolute confidentiality of the Company’s commercial activities and internal affairs at all times

Responsibilities listed are not exhaustive; additional and more detailed duties will be shared during the training stage.

What you will bring to the role:

• Successful experience of at least 1-3 years in customer service. Retail operations and/or phone customer service is an asset;

• Excellent verbal and written communication skills;

• Ability to handle multiple tasks simultaneously;

• Strong organization and follow-up skills (essential);

• Proven ability to work in a fast-paced environment;

• Willingness to work retail business hours which include weekends and flexible to business demands, including some out of hours as required;

• Comfortable working with different departments and teams;

• Fluent in English, French or an additional language is a plus.

You are energised by:

• Communicating, connecting and supporting client requests on a regular basis

• A dynamic work environment

• Making a visible contribution to the success of a team

• Connecting different departments and team members to achieve common goal

What you would gain from this experience:

• The opportunity to support and contribute to the heart and front of house.

• A meaningful role in enhancing the Care & Repair experience, ensuring every client interaction reflects the values and vision of CHANEL.

• A dynamic environment that nurtures curiosity, creativity, and long-term personal and professional development.

• The opportunity to be part of an inclusive team that values diverse talents, perspectives, and contributions.

• A chance to deliver excellence in a role that deepens client relationships and reinforces CHANEL’s reputation as a leader in luxury.

• The privilege of representing a brand that prioritizes the long-term success of its people, fostering an environment that celebrates collaboration, craftsmanship, and innovation.

• Competitive base salary of $56,500kCAD annually + bonus, with opportunities for growth and advancement.

Benefits at CHANEL:

Our employee benefits have been created to support you across your professional and personal life by offering you:

• Health & Wellness – Private medical and dental insurance, long-term disability coverage, life insurance, and accidental death and dismemberment insurance. Plus, the option to add family members.

• Financial Security – A strong company pension plan and bonus program to help you plan for the future.

• Time to Recharge – Enjoy generous vacation days, sick leave, CSR (volunteering) days, and even a day off for your birthday!

• Parental Support – A robust global parental leave policy to support you during life’s important moments.

• Employee Assistance Program (EAP) – 24/7 access to resources, including counselling, legal support, wellness services, and financial guidance.

• Professional Growth & Development – We are committed to your success. From mentorship programs and learning opportunities to career advancement within the company, we provide the tools and resources to help you grow

*Benefits are eligibility dependent and subject to change at any time.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

CHANEL CANADA ULC. welcomes all applicants for this position. We are committed to fair and accessible employment practices. Accommodations are available upon request for candidates with disabilities throughout the recruitment process.