Job Description

What you’ll be doing:

• As a Cashier at El Car Wash, you will play a key role in providing exceptional customer service while managing cash transactions, handling customer inquiries, and supporting overall operations. You will also be responsible for maintaining cleanliness in the lobby and restrooms, tracking inventory, and assisting in restocking as necessary. This position requires strong attention to detail, effective communication skills, and the ability to meet sales goals. Your efforts will directly contribute to creating a positive experience for our customers and enhancing the overall success of the business.
• Accurately process customer transactions, manage cash and credit card payments, and ensure all sales are recorded correctly.
• Demonstrate a strong understanding of the services offered, including pricing and promotions, to answer customer questions and make appropriate recommendations.
• Achieve sales targets and contribute to the overall revenue goals of the car wash.
• Assist with preparing marketing materials and customer amenities.
• Build rapport with customers, upsell memberships, and encourage loyalty to the brand.
• Keep the lobby, bathrooms, and cashier area tidy and organized, providing a welcoming environment for all customers.
• Track inventory of supplies and equipment, restocking as needed, and informing management when supplies are low.
• Knowledge of scanning documents and email communication to handle customer inquiries and process transactions.
• Answer incoming calls and address customer questions, take messages, and direct calls as necessary.
• Make follow-up calls to customers to ensure satisfaction with services, collect feedback, and encourage repeat business.
• Assist Site Manager with Administrative Tasks

What you'll bring to the team:

• Strong interpersonal and communication skills, with the ability to engage and build rapport with customers.
• Proven ability to meet or exceed sales goals and drive customer satisfaction.
• Excellent problem-solving skills and the ability to handle customer complaints with professionalism.
• Detail-oriented with a strong commitment to providing exceptional service.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Able to stand for extended periods and work outdoors in various weather conditions, including rain, snow, and sun.
• Basic computer skills and familiarity with point-of-sale systems.

COMPETENCIES

Job knowledge & Technical Proficiency

Drives Results

Customer Centric Approach

Team Collaboration

Problem- Solving

Safety & Compliance

El Car Wash Benefits:

• Full Comprehensive Benefits
• 401K Retirement Savings Plan with a 4% Match! FREE Money!!
• On-the-Job Training and Career GROWTH
• Pet Insurance
• Work-Life Balance
• Mental Health Days
• Paid Time Off
• Maternity Leave
• Paternity Leave
• Tuition Reimbursement
• Neurodivergent Hiring Program
• FREE Car Washes!

First, a little about us:

El Car Wash, one of South Florida’s fastest-growing companies, is expanding into Michigan and looking for new team members. We offer a flexible career with above-industry-average income and excellent potential for long-term growth. Founded in 2011 and based in Miami, El Car Wash is the leading express car wash operator in Florida, with over 40 active locations and plans for more than 40 additional sites by 2026. We are proud to be the Official Car Wash of the Florida Panthers, and we partner with the University of Central Florida Athletics, Baptist Health, Advent Health, and many other local organizations. In Michigan, we are the Official Car Wash of the Detroit Lions and collaborate with various groups across our markets. Our unlimited wash program, high-quality products, exceptional customer service, and eco-friendly approach have made us the top car wash company in Florida, and now in Michigan.

EL Car Wash is an Equal Opportunity Employer