Job Location Philadelphia, PAEducation Level NoneTravel Percentage NoneJob Category Restaurant - Food Service
Responsible for maintaining outstanding Guest service as per company standards, processing sales quickly, accurately and efficiently as well as cash register operations.
Reports to: Manager on Duty
Job Tasks
Main Responsibilities, Required Skills and Knowledge
Guest Service: Must consistently be able to assess, anticipate and meet Guests’ needs and respond quickly without losing focus or projecting a mood that detracts from the Guests’ overall dining experience.
Communication Must clearly communicate in a professional manner with Guests, vendors, coworkers and management. They must understand instructions, read written company memorandums and communicate when he or she needs more direction or training.
Interpersonal Relationships: Must adapt to different personalities of Guests and coworkers without losing focus.
Teamwork: Working together as a team is a critical success factor of any restaurant. Establishing good working relationships is key to maintaining a team-oriented work environment.
Sales Techniques and Guest Influence: Must understand all Chickie’s & Pete’s products and services as well as have the ability to understand Guests needs clearly.
Performing General Physical Activities: Must perform physical activities in a variety of environmental conditions that require moderate strength including cleaning, climbing, lifting, walking, balancing and handling of materials. Must be able to stand for long periods of time.
Problem Solving and Conflict Management: Must recognize a problem when it arises and be able to resolve it appropriately by using good judgement, tact and initiative according to company policy and procedure. In situations where you are unsure of what to do, always get your manager involved.
Technical and Analytical Skills: General accounting and mathematical skills required along with point of sale application knowledge. Must use logic and reasoning to identify solutions and alternatives for a successful outcome to problems.
Quality Control and Priority Assessment: Must evaluate current practices and processes; immediately recognize potential areas of conflict; and initiate ways to improve current business methods, quality of products and services provided to the Guests.
Language Skills: Must speak and write with excellent command of the English language including proper spelling and grammar.
Flexibility: Occasionally works overtime and assists with the workload of others if needed. Additional responsibilities may be assigned as needed.
Benefits
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
The taste of Philadelphia sports came alive late one night in 1987. An argument and a brotherly brawl over mom’s unique gravy at 4 am in the Ciarrocchi household, led to what is now the unique Chickie’s & Pete’s zesty cuisine. With a mother’s ingredients, a respected family business, and Pete’s own tried, tested, and perfected French fry reinvention, Crabfries®, Pete Ciarrocchi was destined for success.
The story began a decade earlier when, in 1977, Peter and Henrietta Ciarrocchi bought the Robbins Avenue taproom in the Mayfair neighborhood of Philadelphia. Young Pete followed his parents’ example and served the regulars with a smile. He was and still is a friend to all. Growing up Pete ran with both jocks and rockers. He could change minds, influence peers, and even reinvent taste. In 1987 Pete made sure his parents’ legacy lived on. Pete became the face of Chickie’s & Pete’s with the help of his brother, Tom. His charisma, dynamic personality, and great food were enough to bring in the crowds on Sunday to celebrate, jeer, and be Philadelphia. Pete understood the pulse of the city: food, sports, and people.
In 1998, The Vet, the once home of the “Iggles” and the “Phightin’ Phils” became Pete’s new home and kingdom. Led by his proprietary Crabfries®, the Mayfair family business became a fan favorite concession. Pete’s infectious energy and impressive cuisine became his recipe for success. From Andy Reid’s late night meetings, “taxi crabbing” Eagles players from airport to complex, to mixing it up with Oprah and Jon Bon Jovi, Pete Ciarrocchi’s success has exploded.
The Chickie’s & Pete’s hometown flavor has expanded to 10 locations across Philadelphia and New Jersey and was voted ESPN’s #1 Sports Bar on the East Coast.
In late 2009, Pete unveiled his “reinvention of the sports bar,” PLAY². This trademarked concept… where you don’t just watch sports on TV, you become the sport… has massive momentum and is our platform for growth.
